Health Outreach Manager
Isaac Health
Health Outreach Manager
Our Company
At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.
Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients:
- 92% of patients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.
- 73% of patients or their care partners continue to report improvement in neurocognitive symptoms after 6 months
This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.
To learn more about our company, visit www.myisaachealth.com
The Role
We are looking for a tech-savvy individual with a passion for health and older adult care and a sales and operational leader mindset to join our growing team. The Health Outreach Manager will join our team to help us provide outstanding patient care through our innovative telemedicine platform. In this role, you will be responsible for overseeing our Health Outreach Associate team, managing the day-to-day operations of our outbound strategy, and ensuring that we are providing the highest level of care to our patients and their loved ones. This position will report to the Head of Business Operations and also collaborate closely with the Client Success team and clients to ensure proper launch of new outbound partnerships.
The ideal candidate will have a strong background in team building, project management, and sales coaching. You will also be a highly organized and detail-oriented individual with excellent communication and interpersonal skills.
Who You Are
- Team Leader: You build a positive team culture, and rally a team to hit goals while also creating a supportive environment.
- Sales Coach: You bring a sales mindset to the Isaac Health mission and know how to empower others with this skill.
- Proactive Problem Solver: You anticipate issues and address them before they become problems, and enjoy creating structure in a nebulous environment.
- Detail-Oriented: You pay attention to the small details that can make a big difference in patient care and satisfaction.
- Resilient: You can handle the emotional demands of approaching patients and their families, maintaining a positive attitude even in challenging situations.
- Motivated and Goal-Oriented: You are driven to achieve conversion goals while maintaining high standards of patient care. You have a sales mindset and find it easy to interact with and convince others, and to promote health-related behaviors.
- Experienced: You understand how to navigate in a healthcare environment, including handling sensitive data, checking eligibility, scheduling appointments, and collecting relevant patient information.
- Tech Savvy: You know how to troubleshoot your own system and can help others with issues if they arise. You are familiar with and can optimize CRMs, telephonic systems, and
- Independent: You thrive in a remote environment.
- Creative and Analytical: You see a problem and first diagnose it, then think outside the box to solve. You are comfortable analyzing data in Excel and can build PowerPoint decks to communicate your ideas based on findings.
What You Bring
- Ability to inspire, motivate, and manage a multidisciplinary team; fostering a positive work environment
- Excellent verbal and written communication skills to interact clearly and professionally with staff, patients, and management; including active listening and the ability to convey information accurately and empathetically
- Strong analytical and critical thinking skills to identify issues, develop solutions, and implement effective strategies for improving clinic operations and patient care
- Ability to manage multiple tasks and responsibilities efficiently, prioritize work, and ensure that each outreach campaign meets the defined goals
- Understanding and addressing the needs and concerns of patients and team members with compassion and sensitivity, fostering a supportive and caring environment
- Ability to handle conflicts and disagreements constructively, mediating disputes and finding amicable solutions to maintain a harmonious work environment
- Flexibility to adapt to changing circumstances, healthcare regulations, and the evolving needs of the clinic and our patients
- Strong interpersonal skills to build and maintain positive relationships with staff, patients, and other stakeholders, promoting collaboration and teamwork
- Keen attention to detail to ensure accuracy in administrative task and compliance with healthcare regulations and Isaac workflow protocols
- Efficiently managing time to balance various responsibilities, including administrative duties, team management, reporting, and onboarding
Preferred Qualifications
- Bachelor's in Business Administration or other related field
- 5+ years in sales management
- Proven ability to manage and drive a team to exceed sales goals
- Strong understanding of healthcare regulations and best practices
- Excellent organizational and time-management skills
- Ability to work effectively in a remote environment
- Proficiency in telehealth technology
How your skills and passion will come to life at Isaac Health
Job Objectives
- Oversee and manage a team of outreach and intake associates including, but not limited to:
- Training, onboarding and people management
- Building processes in collaboration with Client Success to operationalize custom workflows for new clients
- Delegation of tasks and responsibilities
- Performance management and evaluations
- Commission tracking
- Dialer system and CRM / Google Sheets optimization
- Sales coaching and development
- Ensure compliance with client and CMS standards across all workflows
- Ensure quality of each caller interaction in alignment with Isaac Health’s standards
- Manage service level agreements (SLAs) and performance metrics including but not limited to:
- Managing individual campaign staffing
- Tracking agreed-upon client metrics in collaboration with Client Success
- Ensuring accuracy and compliance with all new patient workflows
- Reporting on KPIs, including cancellation and conversion rates
What We Offer
- Salary range: $70k-90k
- Benefits
- 401k
- Medical (including OneMedical membership)
- Vision
- Dental
- PTO
- Company holidays, including the week between Christmas and New Year’s Day
- Mission-driven impact:
- Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
- Join a community of high achievers who have a passion for promoting brain health
- Remote-first model:
- Work virtually from anywhere in the United States
- Culture and connectivity:
- A highly responsive and supportive team of clinical and operational management
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.