Isaac Health is a leading telehealth clinic dedicated to transforming the lives of individuals with Alzheimer's and other dementia-related disorders. We provide compassionate, comprehensive, and accessible care through innovative virtual solutions, empowering patients and families on their journey.

The Opportunity:

Isaac Health is seeking a highly organized, proactive, and technically proficient individual to join our growing team as a combination Executive Assistant and IT Support Specialist. This unique hybrid role is perfect for someone who thrives in a fast-paced environment, possesses exceptional administrative skills, and has a strong aptitude for technology. As our first line of IT support, you will play a crucial role in ensuring the smooth operation of our technology infrastructure while also providing invaluable administrative assistance to our executive team. This is primarily an in-office position located in the Financial District, with reasonable exceptions allowable for remote work.

Key Responsibilities:

Executive Assistant (50%):

Calendar Management: Proactively manage complex calendars for multiple executives, including scheduling meetings, appointments, and accounting for travel.
Communication Hub: Act as a primary point of contact for internal and external communications, drafting professional correspondence, and managing emails.
Meeting Support: As needed, prepare meeting agendas, take detailed minutes, and ensure timely follow-up on action items.
Travel Coordination: Arrange travel, including flights, accommodations, and ground transportation.
General Administrative Support: Provide comprehensive administrative support, including filing, organizing documents, managing supplies, and assisting with special projects as needed.
Mail and medical record management: Manage mail, route to the appropriate people within the company, and upload imaging and medical records
Confidentiality: Handle sensitive information with the utmost discretion and confidentiality.

IT Support Specialist (50%):

First-Line IT Support: Serve as the primary point of contact for all internal IT inquiries and issues, providing timely and effective troubleshooting and resolution.
Hardware Management: Manage the lifecycle of company hardware, including the procurement, setup, deployment, and retrieval of laptops, monitors, and peripherals for new hires and departing employees.
Software Support: Assist users with common software issues related to productivity suites (Google Workspace), video conferencing platforms, and other essential applications.
Account Management: Assist with user account creation, modification, and termination across various systems.
Basic Network Troubleshooting: Assist with basic network connectivity issues (e.g., Wi-Fi, VPN).
Inventory Management: Maintain an accurate inventory of IT assets.
Documentation: Create and update IT documentation, including user guides and troubleshooting steps.
Vendor Coordination: Liaise with external IT vendors for escalated issues or specialized support.
Proactive Maintenance: Identify and suggest improvements to IT processes and systems to enhance efficiency and user experience.

Qualifications:

Proven experience (2+ years) in a similar hybrid role or a combination of executive assistant and IT support roles.
Demonstrated proficiency in managing executive calendars and providing comprehensive administrative support.
Strong technical aptitude with a solid understanding of common operating systems (Windows, macOS, linux), productivity software (Google Workspace), communication software (Slack), and remote desktop/VDI configurations
Experience with basic hardware setup and troubleshooting (laptops, monitors, cameras, audio devices, printers).
Familiarity with video conferencing platforms (e.g., Zoom, Google Meet, Teams).
Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently.
Exceptional organizational and prioritization skills, as well as meticulous attention to detail.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
Ability to prioritize tasks effectively, manage multiple deadlines, and adapt to changing priorities.
Proactive, resourceful, and a strong sense of ownership.
Ability to maintain confidentiality and exercise discretion.

Why Join Isaac Health?

Be part of a mission-driven company making a real difference in the lives of individuals with dementia.
Work in a collaborative and supportive team environment.
Opportunity to wear multiple hats and contribute significantly to a growing organization.
Growth trajectory in either EA or IT, depending on preference
Competitive salary and benefits package.
Conveniently located in the vibrant Financial District of NYC with multiple convenient subway stations nearby.

Isaac Health is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.

Apply now

See more open positions at Isaac Health

Privacy policy Cookie policy