At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.

Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients:

92% of patients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.
73% of patients or their care partners continue to report improvement in neurocognitive symptoms after 6 months
70% of patients remain engaged with Isaac Health after 6 months

This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.

To learn more about our company, visit www.myisaachealth.com

The Role

Isaac Health is seeking a compassionate, proactive, and experienced Care Navigator Manager to lead our growing Care Navigation team. As part of our multidisciplinary memory care model, Care Navigators are the heart of patient connection—providing education, coordination, and support to people living with Alzheimer’s disease, dementia, and cognitive challenges, as well as their families.

In this leadership role, you’ll oversee the daily operations and performance of our Care Navigation team, guiding them to deliver exceptional patient and caregiver experiences, drive engagement with our services, and coordinate complex care with empathy and efficiency. You’ll collaborate closely with clinical leadership, patient-facing teams, and partner organizations to ensure patients feel supported every step of the way.

We’re looking for someone who thrives in a fast-paced telehealth environment, has a background in healthcare coordination or patient engagement, and knows how to lead with heart and hustle.

Who You Are

Empathetic Leader: You bring warmth, emotional intelligence, and a patient-first approach to team leadership
Operationally Sharp: You can manage team workflows, patient pipelines, and performance metrics without losing sight of the people behind the numbers.
Motivator & Coach: You inspire excellence, guide professional growth, and are comfortable with giving feedback and recognition in equal measure.
Healthcare Fluent: You understand healthcare coordination, patient-centered care, and the unique needs of older adults and their caregivers.
Communicator: You’re clear, persuasive, and comfortable navigating sensitive conversations with empathy.
Tech-Savvy: You’re comfortable with telehealth platforms, EHRs, and workflow tools—and can help others get comfortable too.
Adaptable: You thrive in dynamic, startup-like environments where priorities shift and growth is constant.

What You’ll Do

Team Leadership

Manage a rapidly growing team of Care Navigators and Care Navigator Admins (CNAs), including hiring, onboarding, coaching, and performance management
Facilitate regular team meetings, training sessions, and one-on-ones to foster connection and growth
Build a culture of accountability, compassion, and patient-centered excellence

Patient Coordination Oversight

Ensure timely and high-quality care coordination, appointment scheduling, and patient follow-ups
Support escalated patient concerns and guide Care Navigators through complex cases
Monitor SLAs and performance KPIs (e.g., monthly check-ins, documentation quality, time-to-appointment)

Process & Quality Improvement

Collaborate with Clinical Operations leadership to optimize workflows, documentation standards, and tech tools
Identify gaps or delays in patient support and implement systems to streamline efficiency and reduce care friction
Drive initiatives that improve patient and caregiver satisfaction, team efficiency, and care outcomes

Cross-Functional Collaboration

Liaise with medical providers, therapists, partner organizations, and tech teams to ensure seamless patient experience and operational alignment
Help execute clinical pilots, onboarding expansions, or operational enhancements as we scale

What You Bring

5+ years of experience in care navigation, patient coordination, social work, or healthcare team management; required
Demonstrated success in people management and team leadership; required
Strong knowledge of dementia, Alzheimer’s, or complex/chronic care coordination; required
Bachelor’s or Master’s in a relevant field (e.g., Public Health, Social Work, Healthcare Administration, Nursing, Counseling); required
Proven ability to work independently and collaboratively in a remote, fast-paced environment
Proficiency with EHR systems, task management tools, and communication platforms

What We Offer

Mission-driven Impact

Be part of shaping the future of brain health and dementia care
Help bring high-quality care to patients and families across the U.S., including those in underserved communities
Remote-first Flexibility
Work virtually from anywhere in the U.S. with flexible hours and a supportive, responsive team

Team & Culture

Join a collaborative, forward-thinking clinical operations team that values empathy, innovation, and excellence
Contribute to strategic initiatives that drive better outcomes for our patients and caregivers

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.

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