Associate Director, GSI Partner Delivery & CoE Operations- Partnerships
Sales & Business Development, Operations
Noida, Uttar Pradesh, India
Go to Market at Innovaccer
Our GTM team is passionate about healthcare and wants to leave a positive impact in the ecosystem. We are the tip of the spear that leads the organization externally. We care deeply about our customers and want to resolve their challenges with our solutions. If this excites you, let's chat about how you can help us tell our special story.
About the Role
This role owns the delivery and operations backbone of Innovaccer's GSI partner motion. It sits at the intersection of Innovaccer's internal delivery organization and our GSI partners' Centers of Excellence (COEs), with the mandate to turn visibility into projects, delivery gaps, and skill needs into a systematic pipeline of staffing and COE-build opportunities for our GSI partners. This is a build-and-run role for someone who thinks in systems, not just tickets.
What Success Looks Like
- Portfolio visibility: You can name, at any point, which active Innovaccer engagements are healthy, which are at risk, and which have an open resourcing gap a GSI could fill.
- COE skill mapping: GSI partners have a living, current picture of the Gravity skill sets, certifications, and delivery capacity Innovaccer needs from their COE.
- Engagement models: Staff augmentation and T&M engagement models with GSI partners are documented, repeatable, and defensible on commercial terms.
- Risk-to-opportunity conversion: Struggling projects get matched to GSI delivery capacity fast enough to prevent escalation, not after.
A Day in the Life
- Delivery Portfolio Visibility
- Maintain a real-time view of Innovaccer's active project portfolio: health status, resourcing gaps, and delivery risk.
- Partner with Delivery, Customer Success, and Product leadership to get early signal on projects that are falling behind or under-resourced.
- Translate delivery risk into a structured pipeline of staff augmentation and T&M opportunities for GSI partners.
- GSI COE Enablement
- Define, in partnership with each Alliance Director, what a best-in-class Gravity COE looks like inside a GSI partner: skill sets, certification levels, delivery methodology.
- Work with Platinum GSI partners (and future channel partners) to assess their current COE maturity against that bar and build closing plans.
- Own the technical and operational content GSIs need to stand up or scale their COE — not sales enablement content, delivery capability content.
- Engagement Model Design
- Build and maintain the commercial and operational frameworks for staff augmentation and T&M engagements with GSI partners.
- Ensure engagement models are consistent across GSI partners while flexible enough to reflect each partner's contract structure (e.g., Deal Registration and Rules of Engagement Framework, license retiral structure).
- Partner with Deal Desk and Legal to keep engagement templates current and enforceable.
- Cross-Functional Coordination
- Sit as the connective layer between Innovaccer Delivery, Product, and Alliance Directors, so delivery gaps surface fast and route to the right GSI.
- Track and report on staff augmentation /T&M pipeline: opportunities identified, in progress, and converted.
What You Need
- 6–10+ years in delivery operations, technical program management, or professional services operations, ideally with exposure to SaaS or healthcare technology delivery.
- Prior exposure to partnerships or alliances (GSI or channel) is a strong plus — someone who has sat on either side of a partner engagement and understands how commercial terms translate into delivery reality.
- Experience working with or inside a GSI, systems integrator, or large delivery partner — understands how staff augmentation and T&M models work commercially and operationally.
- Comfortable being the person who knows which projects are actually in trouble before it becomes everyone's problem.
- Strong cross-functional operator: can sit credibly with Delivery leadership one hour and GSI COE leads the next.
- Systems thinker who builds repeatable frameworks rather than one-off fixes.
- Ability to work independently and drive cross-functional collaboration in a fast-paced, high-growth environment.
- Excellent communication and presentation skills with a data-driven approach to decision-making.
Key Relationships
- Alliance Directors — primary internal stakeholders; this role feeds their account strategy with delivery-driven opportunity.
- Innovaccer Delivery, Product & Customer Success leadership — primary source of portfolio visibility.
- GSI Partner COE leads — primary external stakeholders for skill-gap and capability-build conversations.
- Deal Desk / Legal — for engagement model structuring.
Benefits
We offer competitive benefits to set you up for success in and outside of work.
Here’s What We Offer
- Generous Leaves: Enjoy generous leave benefits of up to 40 days.
- Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.
- Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
- Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.
- Care Program: Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.
- Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.
Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.