Clinical Transformation Specialist
Innovaccer
Morristown, NJ, USA
About the Role
The Clinical Transformation Specialist is Innovaccer's on-the-ground clinical presence at Atlantic Health Group. This role owns clinical adoption, eCQM execution, and quality measure improvement at the point of care — beginning where implementation ends and outcomes begin.
Atlantic Health Group serves 870 physicians across 50+ sites, with 200,000 attributed lives under 11 payer contracts. With a renewed four-year engagement inclusive of eCQM, InNote, and InGraph, Atlantic is a high-priority strategic account. This role ensures the platform drives the clinical outcomes the partnership was built on.
A Day in the Life
eCQM Execution & Quality Measure Improvement
- Lead eCQM workflow sessions with clinical liaisons, care managers, and providers across Atlantic practice sites
- Translate HEDIS, CMS, and payer-specific quality measure requirements into actionable, site-specific clinical workflows
- Monitor quality gap closure rates across InNote and proactively identify sites at risk of missing submission targets
- Partner with Atlantic's clinical liaison team to coordinate gap closure campaigns across all in-scope measures
- Validate that eCQM measure logic aligns with how providers document at the point of care — and close the gap when it doesn't
InNote Clinical Adoption
- Conduct structured InNote workflow assessments across Atlantic sites to identify adoption gaps by site, provider, and measure type
- Design and deliver site-specific training and workflow integration sessions for clinical staff and providers
- Identify and resolve workflow friction points that reduce provider willingness to act on InNote prompts
- Track InNote utilization, provider engagement, and gap closure per site on an ongoing basis
- Represent InNote to frontline clinical staff as clinical decision support, not administrative overhead
Clinical Workflow Design & Change Management
- Map current-state clinical workflows at each Atlantic site and identify where Innovaccer tools are creating friction or being bypassed
- Redesign workflows collaboratively with practice leadership to embed InNote and InGraph into existing clinical routines
- Develop site-specific SOPs, clinical tip sheets, and workflow guides tailored to how each practice operates
- Lead change management initiatives alongside Atlantic's VP-level and program leadership, building internal champions
- Facilitate clinical performance reviews with Atlantic leadership to demonstrate progress and align on next priorities
Performance Monitoring & Reporting
- Track and report weekly on eCQM submission readiness, InNote utilization by provider and site, and quality gap closure rates
- Identify underperforming sites early and escalate with recommended interventions before milestones are at risk
- Contribute to quarterly clinical outcome reports for Atlantic executive leadership
- Serve as the primary clinical voice in account status conversations between Innovaccer CS and Atlantic leadership
Collaboration & Cross-Functional Support
- Coordinate with the Data Acquisition & Technical Readiness track to ensure data quality issues do not block clinical adoption
- Partner with Innovaccer's CSD and CEM teams to maintain alignment on account status, blockers, and escalations
- Surface platform gaps and workflow friction points back to Product through structured feedback channels
- Document clinical program configurations, protocol decisions, and workflow designs for continuity and scale
What You Need
- Active clinical licensure (RN, NP, PA, LCSW, or equivalent clinical credential)
- 3+ years of experience in clinical practice, care management, population health, or ambulatory clinical operations
- Direct experience with eCQM, HEDIS, or CMS quality measure programs — including how measures are documented and submitted
- Experience working with Epic or comparable EHR systems in a multi-site ambulatory environment
- Demonstrated ability to drive clinical workflow change with frontline providers and clinical staff
- Strong communication and facilitation skills — comfortable presenting to frontline staff and executive leadership in the same week
- Ability to operate independently in a client-embedded, on-site model with minimal day-to-day supervision
Preferred Qualifications
- Background in healthcare technology, clinical informatics, or population health platforms (Innovaccer, Epic, Arcadia, or similar)
- Experience in an ACO, value-based care, or MSSP environment
- Prior experience in an embedded or client-facing clinical consulting role
- Knowledge of quality incentive payment structures and how measure performance translates to financial outcomes for a physician network
- New Jersey or Northeast-region network familiarity a plus
Success Metrics
- eCQM measures documented and submission-ready across all Atlantic practices by June 2026 deadline
- InNote prompt acceptance maintained at ≥98%; clinical response depth improving month-over-month
- Quality gap closure rate sustained at ≥6.7% improvement with targeted gains per site
- 100% of active Atlantic sites engaged with a structured CT workflow session within 90 days
- Provider engagement increased by ≥25% in bottom-quartile sites within 90 days
We offer competitive benefits to set you up for success in and outside of work.
Here’s What We Offer
- Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
- Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
- Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
- Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.
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