Our Administration team is passionate about enabling our people to do their best work by building a workplace experience that is seamless, reliable, and welcoming. We are the operational backbone that keeps things running—quietly, efficiently, and with a strong service mindset. We care deeply about our colleagues and customers, and we ensure the right processes, vendors, and support systems are in place so teams can stay focused on what matters most.

About the Role

As a Specialist – Admin (Soft Services, Events & Food and Beverages), you will play a key hands-on role in delivering a high-quality workplace and engagement experience for Innovaccer’s Go-to-Market (Sales/Marketing/Customer Success/Partnerships) teams.

This role is execution-focused and stakeholder-heavy—you’ll coordinate day-to-day soft services (housekeeping, front desk, security coordination, cleanliness, hygiene, supplies), manage pantry/F&B operations, and support events and team engagements ranging from internal GTM meetups to leadership visits and customer-facing meetings hosted at Innovaccer offices.

You’ll be successful if you’re proactive, detail-oriented, calm under pressure, and enjoy running operations that are visible through outcomes (not noise). You’ll also be trusted with sensitive information at times (vendor commercials, leadership visits, internal schedules), so discretion and professionalism are important.

Responsibilities

1. Soft Services Operations (Day-to-Day Workplace Experience)

Ensure smooth daily delivery of soft services including housekeeping, hygiene upkeep, reception/front-desk coordination, visitor handling support, and general workplace readiness.
Conduct daily/weekly workplace checks (cleanliness, washrooms, common areas, meeting rooms, signage, consumables) and close gaps through vendors.
Coordinate with facilities/maintenance teams for quick issue resolution (basic repairs, AMC follow-ups, pest control, deep cleaning schedules, etc.).
Own admin helpdesk/ticket closure for soft-services-related requests, ensuring timely updates and resolution.

2. Pantry, Food & Beverages (F&B) Management

Manage pantry operations end-to-end: replenishment, hygiene, inventory, vendor coordination, and service quality.
Coordinate daily F&B requirements for office teams and planned meetings (snacks, beverages, working lunches, leadership meetings, trainings).
Ensure pantry and food handling processes follow hygiene, safety, and compliance standards (as applicable to the site/vendor setup).
Track consumption patterns and optimize ordering to reduce wastage while maintaining employee experience.
Maintain feedback loops with employees and improve menu/service quality based on insights..

3. Events, Engagements (“Ents”) & On-Ground GTM Support

Plan and execute admin/logistics support for GTM events such as townhalls, offsites, sales trainings, leadership visits, workshops, and celebrations.
Coordinate event logistics: venue readiness, seating, A/V requirements with IT/AV teams, branding coordination, vendor onboarding, and catering.
Support customer/partner visits hosted at Innovaccer locations: visitor coordination, meeting room setup, refreshments, and hospitality standards.
Maintain event checklists, run-of-show support (as needed), and post-event closure (vendor bills, feedback, learnings).

4. Vendor Coordination & Service Quality

Coordinate with vendors for soft services, pantry/F&B, housekeeping, and event partners to ensure consistent quality and responsiveness.
Monitor vendor performance through regular reviews and on-ground checks; escalate recurring issues with data and recommendations.
Maintain vendor documents (service schedules, contact matrix, basic compliance documents as required) and ensure smooth renewals/continuity.

5. Budget Tracking, Bills & Documentation

Support admin budget tracking for soft services, pantry/F&B, and events (as per allocated scope).
Validate invoices against services delivered; ensure accurate documentation for timely processing with Finance/Procurement.
Track monthly spends, highlight variances, and share periodic MIS updates (consumption trends, event spend, pantry/utilities where relevant).

6. Stakeholder Management & Communication

Act as a dependable point of contact for GTM stakeholders for office experience needs—respond with ownership and clarity.
Coordinate with cross-functional teams (HR, IT, Facilities, Finance, Procurement, Security) for smooth execution of requests and events.
Communicate timelines, constraints, and alternatives proactively—especially during high-footfall days, large meetings, or office events

7. Process Discipline & Continuous Improvement

Maintain SOPs/checklists for pantry, meeting room readiness, visitor hospitality, and event execution.
Identify recurring issues and propose improvements (vendor process changes, better inventory practices, standard event kits, ticketing improvements).
Use tools (ticketing systems/sheets, trackers) to improve visibility, turnaround times, and stakeholder satisfaction.

Desired Candidate Profile

Education

Bachelor’s degree in Hotel Management, Operations, or related field is required.

Experience

7-12 years of experience in administration, workplace operations, hospitality, pantry/F&B operations, or event coordination (corporate setup preferred).
Strong operational execution skills with attention to detail and comfort working with multiple vendors and internal stakeholders.
Hands-on experience managing pantry/catering coordination and/or office events is a strong plus.
Basic understanding of invoice processing, budget tracking, and vendor coordination workflows.
Working knowledge of MS Excel/Google Sheets for trackers, MIS, and reporting.

Skills & Competencies

Service mindset: proactive, employee-first, and solution-oriented.
Vendor management: quality checks, follow-ups, escalation handling.
Operational discipline: checklists, hygiene standards, documentation.
Event coordination: logistics planning, execution support, calm under pressure.
Communication: clear updates, stakeholder alignment, professionalism.
Integrity and discretion when handling sensitive schedules/commercials.

Success Measures (What Good Looks Like)

Consistent workplace readiness with minimal escalations and strong feedback from GTM teams.
High-quality pantry/F&B experience with controlled wastage and good hygiene standards.
Smooth execution of events and leadership/customer visits with strong hospitality and timely closure.
Reliable vendor performance and timely bill processing with clean documentation.
Improved turnaround times and visibility through trackers/tools and repeatable SOPs.

Here's What We Offer

Generous Leaves: Enjoy generous leave benefits of up to 40 days.
Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.
Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.
Care Program: Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.
Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com.

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