3657-Program Implementation Manager
Innovaccer
About the Role
As the Program Implementation Manager, you will report to the Senior Customer Success Manager, Pharmacy, within the
Client Success Pharmacy team and work closely with different functional groups, especially our project and product
management teams.
You will be responsible for planning and contributing to the execution of customer projects, resources, and deadlines. This
will include the oversight of customer-specific programs throughout the program life cycle, involving the program
Implementation starting from contract initiation through program execution and support of programs for renewal. You will
apply proven analytical, communication, management, coordination, and problem-solving skills to support optimal project
outcomes.
A Day in the Life
● Oversee the entire data implementation phase of onboarding for a portfolio of customers, from contract initiation
through the program life cycle. This includes the data ingestion, data transformation, and data reporting pipelines.
● Troubleshoot customer bugs which may be caused by a mix of customer data issues or process creation during
onboarding to ensure a smooth process which is ready for transition to the operations team.
● Maintain a working knowledge of native EQUIPP® functionality and database structure. Applying that knowledge to
troubleshooting and creative problem-solving with customers. This includes querying databases and working with
SQL to diagnose complex data issues.
● Build strong customer relationships by maintaining high levels of engagement and communication; be the
customer’s proactive guide and advocate through the data implementation process.
● Clearly translate technical requirements to non-technical customers to ensure clarity and confidence in program
design and decisions. Communicate technical requirements to development and product teams, providing clear
guidelines.
● Coordinate with Product Managers and Client Account Managers to complete tasks on the program to team
members best positioned to complete them.
● Collaborate internally with teammates to provide a high-quality, customer-centric program implementation
experience to ensure customer expectations are met.
● Work with the Product Management team to manage the project scope to ensure that all deliverables are being met
or exceeded. Escalate issues to the appropriate stakeholders.
● Assist with the development of program requirements and ensure requirements stay up to date. Obtain approval
from the appropriate parties.
● Identify potential risks and issues early in the program lifecycle and develop mitigation strategies to minimize the
impact on program effectiveness.
● Identify opportunities for program improvements.
● Update project plans through the course of project implementation, including keeping task requirements up to date
and organized.
● As needed, serve as the point of contact for teams when multiple departments are assigned to the same project to
ensure actions remain in synergy.
● Document and communicate decisions related to projects using assigned tools such as Confluence, Jira and
Microsoft ADO.
● Perform quality control on the program throughout the development to maintain the standards expected before
program delivery.
What You Need
● Bachelor’s degree.
● 5+ years of proven Health Care Industry knowledge and background
● 3+ years of proven Project Management experience driving projects to completion.
● 3+ years of data engineering experience
● Experience working with different functional teams, including business stakeholders, engineers, and other technical
groups.
● SQL coding experience, or other database-related knowledge/experience.
● ETL pipeline experience.
● Strong analytical problem-solving skills; a verifiable track record of quality decision making based on a mixture of
analysis, experience and judgment.
● Ability to maintain relationships with solid interpersonal skills.
● Clear and concise written and verbal communication skills.
● Strong focus and attention to detail.
● Ability to prioritize and execute tasks while under pressure.
Outstanding candidates will have…
● Experience in delivering web-based applications.
● Experience with Agile management.
● PMP Certification.
● Bachelor’s degree in Business, Information Technology, Computer Science, Pharmacy or related degree.
We offer competitive benefits to set you up for success in and outside of work.
Here’s What We Offer
- Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
- Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
- Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
- Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.
For any additional information, please visit the below websites:
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.
About Innovaccer
Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com.
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