Functional Consultant, Professional Services
Sales & Business Development · Full-time
Pune, Maharashtra, India
What the team does
The Professional Services team delivers Icertis contract management and supply chain solutions across diverse industries. We partner with customer stakeholders and collaborate with Engineering, Quality Assurance, and Support to design, configure, deploy and continuously improve enterprise implementations.
Why this role matters
As a Functional Consultant, you'll connect business objectives with practical technology solutions. Your leadership across requirements, functional design, configuration, and delivery will directly influence implementation quality, customer confidence, and long-term value realization.
What's in it for you?
You'll own complex engagements from discovery through post-go-live support, deepen your expertise in contract management and supply chain applications, and build strong project leadership and client advisory capabilities. You'll also mentor consultants, contribute to internal capability building, and help shape the Icertis product roadmap through direct customer insight.
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
Experience
Experience leading full-lifecycle enterprise application implementations in SaaS, ERP, or CRM
Skills & Attributes
You'll succeed here if you're a strong collaborator, an effective communicator, and an AI-first thinker who embraces technology to work smarter
We're looking for someone who is a creative problem-solver, naturally curious, energized by action, accountable for outcomes, and confident in making thoughtful decisions even in ambiguity
Strong requirements gathering, functional design, and complex system configuration capabilities
Excellent written and verbal communication, interpersonal and client relationship-management skills
Data-driven analysis, quick and innovative thinking, and sound decision-making
Experience collaborating with Engineering, Quality Assurance, and Support across concurrent projects
Prior experience implementing contract management or supply chain applications will be an added advantage
Education
Engineering degree from a recognized institution; an MBA or related postgraduate qualification is a distinct advantage
#LI-MS - This job is also available on LinkedIn
Lead Icertis enterprise implementations in line with agreed scope, schedule, effort, and delivery methodology
Partner with business stakeholders to gather requirements, lead functional design, and create best-fit solutions aligned with key implementation objectives
Own system configuration, deployment and post-go-live support, ensuring solutions are accurate, scalable and ready for successful customer adoption
Manage project timelines, risks, and dependencies proactively, using strong organization and clear decision-making to keep delivery on track.
Collaborate closely with Engineering, Quality Assurance and Support across multiple projects to resolve issues and deliver a seamless customer experience.
Analyze project and customer data to identify trends, develop innovative strategies, and improve implementation outcomes.
Mentor consultants, strengthen Professional Services capability, share knowledge and provide actionable customer feedback that informs continuous improvement and the Icertis product roadmap.
Use approved AI-enabled applications and automation tools to accelerate analysis, documentation, configuration, testing, and knowledge discovery.
Validate AI-generated outputs and apply sound judgment to ensure accuracy, security, and responsible use.