Senior Product Trainer
Icertis
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
We are looking for an experienced Senior Product Trainer to design, develop, and deliver technical and functional training programs for Icertis Contract Intelligence. This role requires a strong understanding of enterprise software, technical aptitude, and a passion for enabling users to effectively adopt and utilize the CLM platform.
- 10+ years of experience in enterprise product training design, development, and delivery for technical or business users.
- Strong understanding of SQL, SSO, Active Directory, and Windows client/server environments.
- Experience working with SaaS-based enterprise applications or cloud deployment models.
- Ability to quickly learn complex software products and translate them into clear, engaging learning experiences.
- Excellent written and verbal communication skills with the ability to engage diverse audiences.
- Proven experience delivering both instructor-led and virtual training sessions effectively.
- Experience or knowledge in Contract Lifecycle Management (CLM) or related enterprise domains is an advantage.
- Develop in-depth product knowledge by collaborating closely with Product Management, Engineering, and Professional Services teams.
- Deliver product and technical training to internal teams, partners, and customers (onsite or virtual, in India and internationally).
- Create engaging training content for instructor-led training sessions aligned with product updates and release cycles. Continuously update content to reflect product enhancements and evolving business needs.
- Work on developing and maintaining certification exams, lab exercises, and structured learning paths aligned with product training objectives.
- Collaborate with cross-functional teams to maintain consistency and drive product enablement excellence.