Manager, Customer Success Management
Icertis
Manager, Customer Success Management
Job Info
- Job Identification 6955
- Job Category Customer Success Management
- Posting Date 10/08/2025, 12:32 PM
- Degree Level Bachelor's Degree
- Job Schedule Full time
- Job Shift General Shift
- Locations Pune Office (Hub)
Job Description
The Manager, Customer Success will lead a set of customers focused on post-sales customer engagement, ensuring customer satisfaction and success. They will collaborate closely with the sales and product teams to drive customer adoption, offering innovative solutions and enhancing the customer experience.
Responsibilities
- Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions.
- Proactively identify customer needs, offering suitable solutions and enhancing their experience.
- Work closely with the product team to provide customer feedback, improving support processes.
- Monitor customer health and success, implementing proactive renewal strategies.
- Coordinate with the sales team for seamless customer account management.
- Analyze customer data to develop strategies, focusing on customer retention and growth.
Qualifications
- 8+ years of experience in customer success or account management, preferably in SaaS.
- Demonstrated ability to manage and motivate a customer success team.
- Strong communication skills, with the aptitude to build solid client relationships.
- Analytical mindset to interpret customer data and trends for strategy formation.
- Experience in customer support and a passion for customer satisfaction.
- Understanding of customer needs and the ability to match them with suitable solutions.
About Us
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About the Team
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
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