The Chief of Staff (CoS) is a strategic partner and trusted advisor to the Chief Revenue Officer (CRO), driving operational excellence, cross functional alignment, and execution across Sales, Customer Advocacy/Account Management, and Partner organizations. The role owns the rhythm of the business, operational scorecards, and priority initiatives that accelerate growth and improve how we plan, decide, and deliver.

Responsibilities

Run the Business: Cadence, Discipline, and Follow Through

Own the CRO rhythm of business (ROB)—plan agendas, orchestrate recurring leadership forums, and ensure timely, high-quality materials and decisions.
Manage meeting agendas and action items for CRO staff meetings, QBRs, forecast calls, and cross functional reviews; drive follow-ups to resolution and publish outcomes.
Manage key enterprise-level events and materials, including the annual Sales Kickoff (SKO), quarterly Board of Directors documents, monthly forecast call follow-ups, quarterly CRO Leadership QBRs, and CRO keynote preparation.

Strategy, Planning & Performance

Lead the annual planning process for the CRO org; align objectives, headcount, budget, and investments across regions and routes to market.
Build and maintain scorecards and operating metrics that track pipeline health, forecast accuracy, productivity, and post sales outcomes, partner closely with Regional VPs.
Define and scale meaningful KPIs—including territory design, spans & layers, coverage, and capacity models—to guide resourcing and organizational design.
Partner with Finance on quarterly budget reviews and headcount plans, ensuring tradeoffs are data driven and timely.

Cross Functional Execution & Special Initiatives

Serve as the operational lift and leverage for the CRO on the company’s most critical priorities; act as proxy/POC for the field, the Office of the CEO, and functional partners.
Drive and facilitate marquee sales initiatives (e.g., Diamond Accounts program, Government, and Generative AI board initiatives) to ensure clarity of goals, milestones, and resourcing.
Lead cross functional initiatives across Sales, Marketing, Customer Success/Advocacy, and Partner ecosystems; remove roadblocks and institutionalize best practices.
Partner with the People team on sales hiring plan execution and enablement priorities that improve ramp and productivity.

Communications & Executive Readiness

Prepare executive level communications and narratives for the CRO (ELT, Board, investors) with crisp insights, decisions required, and risks/options.
Game plan and facilitate biweekly Global Sales Meetings, ensuring the field receives clear, timely direction and follow-ups are closed.

Qualifications

Qualifications

10+ years in enterprise Sales/Revenue Operations, Strategy, or adjacent GTM leadership roles supporting complex, global sales motions.
Proven ability to lead changes through influence across Sales, Marketing, and Business Development; comfortably challenging the status quo to improve outcomes.
Strong sales strategy & planning acumen; adept at turning analysis and insight into action and results.
Executive presence with a record of accomplishment of preparing and delivering materials for ELT, Board, and investor audiences.
Broad business fluency across Sales, Marketing, Customer & Partner operations.
Prior experience supporting a CRO or global revenue leader at scale in SaaS/enterprise software preferred.
MBA/Top tier consulting or equivalent experience preferred.

Working Style & Core Traits

Self manages to outcomes, operates with speed and rigor, and thrives in dynamic, high visibility work.
Strategic, highly collaborative, and capable of orchestrating multiple workstreams and priorities.
Detail oriented with the ability to zoom between big picture strategy and hands-on execution.
Flexible and resilient; adjusts to shifting priorities while maintaining excellence.

Total Reward Package

Compensation

Base Salary: $180,000-$300,000 annually
In addition to the base salary and annual performance bonus, an equity component is included in the compensation package.
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

Benefits

Robust medical (physical, vision and dental benefits
Equity (RSUs) and shared ownership in the company
Generous 401K match
Flexible work environment
7 days of humanity leave
Parental Leave
Generous PTO package
Employee assistance program (EAP)

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About the Team

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

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