Icertis is seeking a Senior Program Manager to drive and deliver high impact enterprise professional services engagements with global customers. This role requires a strong blend of program leadership, domain expertise in Contract Lifecycle Management (CLM), and deep functional and technical understanding of enterprise business processes. The Sr. Program Manager will lead cross-functional teams across customer, partner, and internal Icertis stakeholders to deliver measurable business outcomes in alignment with customer digital transformation goals.

This role is ideal for a strategic, hands-on leader who thrives in complex enterprise SaaS environments and can connect business outcomes with technology execution.

Responsibilities

Program Leadership

Lead and manage large-scale, enterprise SaaS (CLM) implementations, including ERP/CRM integrations, AI/GenAI adoption, and Quote-to-Cash / Procure-to-Pay transformation initiatives.
Own the full lifecycle of program delivery including roadmap definition, scope management, planning, estimation, scheduling, risk/issue management, and governance.
Establish program frameworks, governance models, and success criteria, ensuring consistent delivery aligned with both Icertis best practices and customer expectations.

Domain & Technical Expertise

Apply deep understanding of Contract Lifecycle Management (CLM), Quote-to-Cash, and Procure-to-Pay processes to map business goals into solution delivery.
Serve as a trusted advisor to enterprise customers on best practices for leveraging GenAI-powered capabilities within the Icertis platform.
Partner with internal Product and Engineering teams to influence roadmap based on customer program needs.

Stakeholder & Executive Engagement

Build and manage executive‑level relationships with C‑suite and senior customer stakeholders, ensuring strategic alignment and adoption.
Facilitate steering committees, executive reviews, and align customer leadership with delivery progress, risks, and outcomes.
Build strong connections across internal Icertis functional teams (Product, Sales, Customer Success, Legal, and Delivery).

Team Leadership & Collaboration

Guide cross-functional project teams (consultants, architects, developers, partners) across onsite, remote, and offshore models.
Foster a culture of accountability, execution excellence, and customer success.
Mentor junior project managers and delivery consultants in program execution best practices.

Qualifications

Education

Bachelor’s degree in Business, Computer Science, Information Technology or related field; MBA or advanced degree preferred.

Experience

10+ years of proven program or engagement management experience in enterprise SaaS, consulting, or professional services organizations.
Strong experience managing enterprise-scale cloud/SaaS implementations (preferably CLM, ERP, CRM, Procurement, or Quote-to-Cash platforms).
Demonstrated success managing $$ multi-phase programs with multiple workstreams, global delivery teams, and complex stakeholder landscapes.
Hands-on experience with ERP/CRM platforms (e.g., SAP, Oracle, Salesforce, Dynamics) and their integration to CLM or related solutions.
Familiarity with emerging tech, including AI/GenAI use cases, digital contract intelligence, and automation within enterprise workflows.

Skills & Competencies

Program Management Mastery: Proficiency with modern methodologies and frameworks (Agile, Hybrid, PMP, SAFe, etc.).
Strong Business Acumen: Deep understanding of enterprise finance, procurement, legal, and sales operations processes; ability to align technology delivery with business value.
Executive Communication: Exceptional communication, presentation, and storytelling skills; proven ability to influence and drive alignment with C-level stakeholders.
Risk & Change Leadership: Experienced in leading change management, program governance, and executive stakeholder alignment at enterprise scale.
Global Team Leadership: Ability to lead diverse, global, distributed teams across multiple time zones and cultures.
Analytical & Problem-Solving Skills: Strong ability to deconstruct complex delivery issues, anticipate risks, and drive decision-making.

Preferred Certifications

PMP, PgMP, SAFe Program Consultant (SPC), or equivalent.
Prosci Change Management, Agile certifications (CSM/CSPO), or equivalent.
AI/ML or emerging technology certifications a plus.

Base Salary range and description:

Min $140,000 - Max $200,000 USD

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual bonus target and an equity component is included in the compensation package.

Our Commitments: Icertis is committed to:

Icertians (employees) and their family's physical, mental and financial health and wellbeing
Turbocharging Icertians careers
Making a social and environmental impact in our communities
Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
Generous holidays including the 4th of July week off – paid
Free professional and leadership coaching
Annual personal development allowance

What we offer:

Robust medical (physical & mental vision and dental benefits
Employee assistance program (EAP)
Equity (RSUs) and shared ownership in the company
Generous 401K match
Flexible work environment
Paid maternity and paternity leave
Generous holiday and PTO program
CaaS (coaching as a service)
Annual personal development allowance
7 Days for Humanity – 7 paid volunteer days annually
Global and regional DEIB steering committees, employee resource groups (ERGs)
Global DEIB training programs and guest speakers throughout the year

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About the Team

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

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