We are looking for a self-motivated, growth-minded, and unabashedly detail-obsessed Senior Software Engineer to join our rapidly growing USGov CloudOps team. This person will fill a critical role on the team, partnering with our Global teams to deliver and scale impeccable cloud infrastructure and provide tooling, internal applications, and automation to improve and enhance our operation. The right candidate for this role is a knowledgeable programing and automation expert who fluently speaks the language of SaaS (Software-as-a-Service) and PaaS (Platform-as-a-Service) products and technologies and who knows how to apply and adapt processes commensurate with the company’s size, culture, and strategic objectives through IaC (Infrastructure-as-Code) processes. This individual will be a passionate software development professional who is committed to secure SaaS service delivery, takes pride of ownership in code and product features delivered, and the success of our Azure Government customers. Join our amazing team in a dynamic, remote work environment.

US Government Cloud Operations (USGov CloudOps) at Icertis is responsible for Availability, Resiliency, Performance, Monitoring, Emergency Response, and Capacity Planning of the Icertis SaaS application & related services within the United States Azure Sovereign Cloud. USGov CloudOps also executes Identity & Access Management, Role-Based Provisioning, Upgrades, Deployments, and Change, Incident, and Problem management to drive faster time to market. This department plays a critical role in building & executing the cloud strategy as part of overall service delivery for Icertis and develops Automation and Internal Applications to assist the Team and our internal customers.

Icertis is continuing to generate significant demand in the US public sector and the USGov CloudOps team is at the forefront of defining, implementing, and continuously monitoring cloud security strategies to meet the rigorous federal security compliance requirements, protect our customer’s assets, reduce risk, and to empower Icertis’ federal sales team.

Responsibilities

Employ innovative thought and automation to improve workflow, efficiency, and productivity
Perform a variety of complicated tasks and provide support for escalated trouble tickets, in support of our internal customers and partners
Design, build, and support Internal Applications, DevOps pipelines, and create new ones, assist the entire USGov Team
Work with waterfall & in a scrum or sprint lifecycle using a work item/ticketing queue to manage work
Ability to take a project or task from inception to completion, understanding when to escalate
Support Production Environments as a part of a 24x7x365 on call rotation to ensure availability, resiliency, and performance meets our SLAs
Troubleshoot and debug C#/ASP.NET applications and/or PaaS service failures
Continuously maintain and/or improve the security of client environments and customer data
Collaborate with customer service, professional service, project/program/product managers, and engineers to ensure critical and time-sensitive projects run smoothly to achieve business outcomes
You are a passionate, continuous learner who keeps up with relevant, latest trends, technologies and tools in the industry
Deploy, configure, secure, and monitor various Azure services using Ansible, Terraform, Azure DevOps pipelines, or Azure ARM Templates
Performs other job-related duties as assigned, such as assist with evidence collection during audits
Comprehensive knowledge of one or more of the following languages and patterns: C#, C++, ASP.NET, MVC, Java, JavaScript, Python, Web API, and Microsoft SQL
Create, update, and maintain documentation for systems, processes, procedures, and infrastructure configuration

Qualifications

Thorough knowledge in developing code that is maintainable, secure, scalable, robust, upgrade safe, and considers the “Edge Cases”
Should have exceptional written and verbal communication skills, with the capability of taking complex, often technical, concepts and explaining them to those with little technical knowledge
Thorough automation creation experience with proficiency in PowerShell, JavaScript, Linux/BashShell, Ansible, Terraform, and JSON/YAML
Thorough knowledge of cloud concepts, mission critical cloud first infrastructures, applications, services, storage, compute, and networking components (preferably in Microsoft Azure)
Solid C#, ASP.NET, IIS, and application debugging skills
Working experience with automation of serverless and container technologies (Azure Function Apps, Kubernetes Service (AKS), and Docker)
Strong Windows and Linux Systems, network and IIS administration skills
Should have a customer-centric attitude and does not mind taking ownership of issues from others and driving them to completion
Thorough experience with systems automation and platform engineering to create, manage, and monitor cloud-based systems and versioned application deployments
Thorough experience working in rapidly changing environments and working independently with multiple teams to clarify, validate, execute software requirements
Familiarity with compliance standards (HIPPA, PCI, PCI DSS, ISO 27001, NIST, FedRAMP, CMMC, IL3-5, etc.)
Interest in Artificial Intelligence/Machine Learning, GenAI, and AI-driven solutions that power our contract intelligence platform
General knowledge of Microsoft/Azure SQL Programing, data tools, always-on, performance, stored-procedures, schema, and queries
Experience with collaboration tools: Microsoft Teams/SharePoint/ADO
Working knowledge of Azure Portal/Azure DevOps/Visual Studio Code/Active Directory
- Experience and working knowledge with a range of Azure IaaS and PaaS services
- Experience or working knowledge of Elastic Search, Kibana, Azure Redis Cache
- Comfortable using Azure DevOps (ADO) workflows
Working knowledge of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) processes and procedures
Familiarity with some or all the following Azure PaaS security resources:
- Threat protection
- WAF (Web Application Firewall)
- SIEM (Sentinel), and Cloud Security Analytics

Salary range and description

Base: Min $110,000 - Max $154,000 USD per year

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual bonus target and an equity component is included in the compensation package.

Our Commitments: Icertis is committed to:

Icertians (employees) and their family's physical, mental and financial health and wellbeing
Turbocharging Icertians careers
Making a social and environmental impact in our communities
Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and suppliers
Generous holidays including the 4th of July week off – paid
Free professional and leadership coaching
Annual personal development allowance

What we offer:

Robust medical (physical & mental vision and dental benefits
Employee assistance program (EAP)
Equity (RSUs) and shared ownership in the company
Generous 401K match
Flexible work environment
Paid maternity and paternity leave
Generous holiday and PTO program
CaaS (coaching as a service)
Annual personal development allowance
7 Days for Humanity – 7 paid volunteer days annually
Global and regional DEIB steering committees, employee resource groups (ERGs)
Global DEIB training programs and guest speakers throughout the year

About Us

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

About the Team

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

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