With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

We are seeking an experienced and detail-oriented Billing & Collections Manager to join our dynamic team. As the Billing & Collections Manager, you will be responsible for overseeing all aspects of the global billing and collections processes, ensuring accuracy, efficiency, and timely execution. Your primary goal will be to manage the billing lifecycle and collections activities while maintaining strong customer relationships and optimizing revenue streams.

Responsibilities:

Billing Management:
Ownership of global billing and collections activities in accordance with company policy and internal guidelines.
Drive Special projects in the areas of billing/Collection and upstream/downstream implication of process changes on order management, sales, revenue accounting etc.
Oversee the creation and distribution of customer invoices, ensuring adherence to contract terms, pricing, and payment schedules.
Collaborate with Sales and Customer Advocacy/Success teams to resolve billing discrepancies and address customer inquiries related to invoices.
Analyze billing and collections data to identify trends, areas for improvement, and potential revenue leakage.
Lead the team to streamline billing processes, simplify and automate steps in billing process and provide leadership to billing team
Collections Management:
Manage the collections team and guide them in effectively collecting outstanding payments from customers.
Monitor and maintain the accounts receivable aging report, proactively identifying and addressing overdue accounts.
Implement strategies to minimize overdue payments and reduce Days Sales Outstanding (DSO).
Communicate with customers to resolve payment issues, negotiate payment plans when necessary, and handle collection escalations professionally.
Lead team to streamline collection processes, provide leadership support to collection team, set targets, follow up and drive AR reporting to Finance and Sales Leadership
Compliance and Reporting:

Ensure compliance with relevant financial regulations, industry standards, and company policies.
Prepare regular reports on billing and collections performance, presenting key metrics and analysis to senior management.
Perform executive controls and validations for manual processes such as A/R reporting, Bad Debt Reserve, CFO Dashboard etc
Continuous Improvement (CI):
Collaborate with IT and relevant stakeholders to enhance billing and collections systems, seeking automation and efficiency opportunities.
Continuously improve billing and collections processes to enhance customer experience and streamline operations.
Collaborate with Revenue recognition/Governance, Revenue ops and controllership teams to ensure compliant processes for billing and collection areas, suggest process improvement and best practices, wherever applicable.
Participate in new stream of revenue for setting up appropriate billing and collection processes, collaborate with various stakeholders within and outside organization across geographical locations to ensure successful completion of such special projects.
Team Development:
Mentor and train team members, fostering a culture of excellence, collaboration, and continuous learning.
Set performance goals, conduct performance evaluations, and provide constructive feedback to team members.

Requirements:

Educational qualifications: Master’s degree or MBA or equivalent experience.
10+ years’ of Industry experience in billing, payment, credit, and collection processes in global Technology and SaaS based-product companies
Strong understanding of SaaS billing models, subscription management, and revenue recognition principles.
Excellent analytical skills and attention to detail, with the ability to interpret and utilize data to make informed decisions.
Proficient in using billing and accounting software (e.g. NetSuite, or similar) and Microsoft Excel, Power Point.
Previous experience of handling BI tools viz. Qlicksense, PowerBI
Exceptional communication and negotiation skills, with the ability to handle challenging customer interactions.
Leadership and team management experience, demonstrating the ability to motivate and develop a high-performing team.
Problem-solving and critical-thinking skills, process-oriented mindset
Will need to work in flexible shifts to overlap with US hours (2 pm to 11 pm)
A strong team player with a positive, service-oriented attitude who drives process improvements to increase effectiveness of the team and minimize room for errors

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Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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