Sr. Technical Writer
Highspot
Marketing & Communications, IT
Hyderabad, Telangana, India
Posted on Dec 20, 2024
About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.
While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
About the Role
We’re looking for a versatile Sr. Technical Writer to help expand our Technical Writing team. You’ll collaborate with sales enablement industry leaders to invent the future of Highspot’s in-product Help Center and provide world class content to our customers around the world. In this role, you’ll design and create comprehensive guides for Highspot users, providing them with procedures and best practices to build, optimize, and maximize the value of their Highspot solution. Along the way, you’ll work with product managers, feature crews, and your team of awesome tech writers to refine existing documentation and define a uniquely Highspot content strategy that anticipates customer needs and fosters success. If you’re ready to build a foundation that helps our content and customers shine, let’s talk!
Responsibilities
- Collaborate with subject matter experts to identify and understand the Highspot approach for solving common customer administration scenarios.
- Plan, design, write, manage, and continuously improve the content that guides Admins and Solution Owners through features and functionality, such as authentication, integrations, and CRM support.
- Map out a lightweight content strategy that efficiently brings outstanding content to the table.
- Collaborate with Marketing to develop and coordinate content and communications.
- Be a strong advocate for an outstanding user experience across all product assets.
Required Qualifications
- Seasoned tech writer - 5+ years of experience as a technical writer at a software company, preferably on a CRM/sales or marketing platform. You excel in designing technical content that’s conversational and crystal clear
- Learning advocate - A passion for business software and teaching users how to use it through written and visual media.
- Information architect - You obsess over organizing information in an easy-to-understand hierarchy and can build intuitive connections throughout the Help Center and related resources
- Entrepreneurial spirit - You actively embrace innovation, strive for continuous improvement, and are eager to help scale a new team’s impact across the company
- Curious investigator - You excel at gathering information, skillfully connecting with busy stakeholders to ensure you have the insights needed to deliver accurate and up-to-date content.
Preferred Qualifications
- Some coding experience (JS/HTML/CSS).
- Knowledge of CRM software such as Salesforce or Dynamics
- ZenDesk Guide or similar authoring tool
- Analytics tools to measure and improve Help Center performance
#LI-SH1
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.