Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

About the Role

Are you a software engineer who loves deconstructing complex problems and enjoys applying your skills to enable customer success? Join our Customer Engineering team in Bangalore in this unique hybrid role.

This position blends deep technical software engineering expertise with a customer-facing focus. You will act as the ultimate technical authority for our enterprise customers, leveraging your mastery of CI/CD, DevOps, and Mobile App Development to architect solutions, troubleshoot sophisticated technical challenges, and optimize software delivery pipelines using the Harness platform.

This role offers a unique opportunity to achieve deep, cross-functional expertise by working with the entire Harness Software Delivery Platform—including CI, CD, Feature Flags, Cloud Cost Management, and Security Testing Orchestration. Your code-level insight will be crucial in ensuring our customers are wildly successful and become passionate advocates.

Key Responsibilities

Act as the trusted technical expert and primary point of contact for customers, using your software engineering background to guide them through the architecture and implementation of sophisticated CI/CD strategies, with a specialized focus on mobile (Android & iOS) pipelines.
Diagnose and resolve complex technical issues: Dive deep into customer environments, code, and configurations to troubleshoot and solve intricate problems related to pipeline execution, infrastructure integration, performance, and the end-to-end mobile app development flow (Xcode, Gradle, code signing, testing, app store deployments).
Master the Harness Platform: Develop deep, code-level expertise across multiple Harness modules (CI, CD, Feature Flags, Cloud Cost, STO) to provide holistic guidance and demonstrate the platform's full value in solving customer challenges.
Translate customer pain points and requirements into best-practice solutions, often involving the integration of various Harness modules to create a seamless software delivery lifecycle.
Collaborate with Product Management and Engineering by providing critical customer feedback, detailed use cases, and even code contributions or bug fixes to help shape the product roadmap.
Develop and deliver advanced technical workshops and runbooks to empower customers.

Qualifications & Must-Have Skills

3-7 years of experience in a software engineering role with a strong focus on DevOps, CI/CD, and automation. A passion for moving into a highly technical, customer-facing role is essential.
A proven passion for deep-dive troubleshooting: You enjoy the puzzle of a complex technical issue and don't rest until you find the root cause and solution. You are skilled at analyzing code, logs, and configurations to identify and resolve problems.
Strong practical experience with Mobile App Development CI/CD: Must have a deep understanding of the end-to-end lifecycle for both Android and iOS applications, including:

Build tools: Gradle for Android, Xcode build system for iOS.
Code signing, provisioning profiles, and keystore management.
Automated testing and distribution to test environments (TestFlight, Firebase App Distribution).
Deployment processes to the Google Play Store and Apple App Store.

Strong programming and scripting skills are a core requirement. Proficiency in one or more of the following: Go, Python, Java, or Shell.
Hands-on experience with CI/CD platforms. Experience with Harness is a significant plus, as is experience with Jenkins, GitLab CI, GitHub Actions, or CircleCI.
Solid understanding of containerization technologies like Docker and orchestration platforms like Kubernetes.
Experience with Infrastructure as Code (IaC) tools such as Terraform or Ansible.
Familiarity with cloud platforms (AWS, GCP, or Azure).
Excellent problem-solving skills and a strong sense of ownership.

Good-to-Have Skills

Prior experience in a customer-facing technical role (e.g., Solutions Engineer, Customer Engineer).
Direct development experience as an Android or iOS engineer.
Experience with the Harness platform and its modules.
Knowledge of monitoring and logging tools (Prometheus, Grafana, Splunk, Datadog).

Harness in the news:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

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See more open positions at Harness: AI-Native Software Delivery Platform

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