Lead - Human Resource & People operations
People & HR, Operations
Bengaluru, Karnataka, India
Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity - by building a content engine on websites designed to attract AI visitors alongside human visitors.
We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including Lightspeed (backers of Anthropic, Grafana, Mistral), SIG, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.
We're at an exciting inflection point - moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.
More about the role below - if you feel it's a fit, we are excited to meet you!
What You'll Do
- Own and manage end-to-end HR operations across the employee lifecycle, including onboarding, confirmations, exits, documentation, and policy administration.
- Coordinate offer generation, background verification, employee records management, and HR compliance processes.
- Serve as the primary point of contact for employee queries and day-to-day people operations.
- Drive employee engagement initiatives, culture-building activities, team events, offsites, celebrations, and internal communication programs.
- Plan and operationalize company-wide events, ensuring seamless coordination across teams and vendors.
- Support leadership in employee-related discussions, performance concerns, employee experience, retention, and workplace matters.
- Partner with hiring managers and Talent Acquisition teams to ensure a smooth onboarding and employee integration experience.
- Manage office administration and vendor relationships, including facilities, internet, security, housekeeping, food services, and other workplace operations.
- Ensure HR policies, processes, and documentation are maintained and continuously improved.
- Maintain HR systems, employee databases, attendance records, and people-related reports.
- Identify opportunities to improve employee experience, operational efficiency, and workplace culture.
- Support leadership with people insights, workforce planning activities, and organizational initiatives as needed.
Required Experience
- 4–8 years of experience in Human Resources, People Operations, HR Operations, Employee Experience, or Generalist HR roles.
- Proven experience managing employee lifecycle processes, including onboarding, documentation, background verification, confirmations, and exits.
- Experience driving employee engagement programs, culture initiatives, team events, and workplace activities.
- Strong understanding of HR operations, employee relations, HR policies, and people processes.
- Experience coordinating with external vendors and managing workplace or office operations.
- Strong organizational skills with the ability to manage multiple priorities and stakeholders simultaneously.
- Excellent communication, problem-solving, and stakeholder management skills.
- Experience working in startup, SaaS, technology, product, or high-growth environments preferred.
- Bachelor's degree required; MBA or Postgraduate qualification in Human Resources is a plus.
Why you will love us
- you'll be part of an early team at a fast-growing company, with a lot of impact
- you'll get to work with really smart and helpful people
- we constantly adopt the latest technologies and stay close to the latest ai innovations
- opportunity to influence the direction of the product and engineering culture
- flexible PTO policy
- unlimited ai usage
- plus cool swag, a stocked pantry, and other benefits