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Gushwork
Posted on Dec 11, 2024
Backed by top global investors like Lightspeed, B Capital, and Beenext, we're building the future of marketing software that promises outcomes, not just tools.
Gushwork.ai is a pioneering B2B company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Our mission is to create the world's largest human+AI marketing engine, revolutionizing how businesses approach SEO and digital marketing.
Job Description
We are seeking a dynamic and analytical Key Account Manager to join our team in Bengaluru. This is a full-time, hybrid role that will play a crucial part in enhancing our customer relationships and ensuring the successful delivery of our services.
Account Strategy
What you will do
Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
We have 5 core values:-
If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on sakshi.nigam@gushwork.ai. Tell us about something you shipped that you’re particularly proud of (could be due to quality or constraints or anything that made it valuable for you). You can also apply directly to our website.
Gushwork.ai is a pioneering B2B company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Our mission is to create the world's largest human+AI marketing engine, revolutionizing how businesses approach SEO and digital marketing.
Job Description
We are seeking a dynamic and analytical Key Account Manager to join our team in Bengaluru. This is a full-time, hybrid role that will play a crucial part in enhancing our customer relationships and ensuring the successful delivery of our services.
Account Strategy
What you will do
- Develop and execute comprehensive account plans, including goals, objectives, and strategies with the customer
- Conduct regular business reviews with key stakeholders to assess performance and identify areas for improvement
- Collaborate with internal teams to ensure seamless delivery of products and services
- Forecast and track key account metrics, including revenue, & customer satisfaction
- Strong problem solving and analytical skills to handle complex client situations
- Develop deep relationships with key stakeholders at our top accounts
- Proactively engage with customers to understand their business needs and challenges
- Build trust and credibility through consistent communication and follow-through
- Drive customer success by guiding clients through their journey from Go Live → Activation → Adoption → Growth → Advocacy → Referrals
- Proactively monitor customer health and address any issues promptly
- Stay up-to-date on industry trends, competitor activities, and customer needs
- Leverage market insights to identify new opportunities and refine account strategies
- 2-5 years of experience in account management, customer success or related roles.
- Bachelor’s degree in a related field (Engineering, Business, or similar).
- Excellent communication and interpersonal skills.
- Proven experience in customer success principles and practices.
- Ability to work in a fast-paced, dynamic startup environment.
- Proficiency in customer relationship management (CRM) tools and data analysis software.
Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
We have 5 core values:-
- GROW or DIE
- Process Over Outcome
- Strong Opinions, Loosely Held
- No Bad Customers, Only Bad Products
- Customers Over Everything
If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on sakshi.nigam@gushwork.ai. Tell us about something you shipped that you’re particularly proud of (could be due to quality or constraints or anything that made it valuable for you). You can also apply directly to our website.