Customer Success Manager
Gushwork
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Bengaluru, Karnataka, India · Bengaluru, Karnataka, India
Posted 6+ months ago
We are seeking a dynamic and analytical Customer Success Manager to join our team in Bengaluru. This is a full-time, on-site role that will play a crucial part in enhancing our customer relationships and ensuring the successful delivery of our services. As a Customer Success Manager, you will be responsible for managing customer interactions, implementing success strategies, and driving customer satisfaction.
Key Responsibilities:
- Build and maintain strong customer relationships to understand their needs and ensure their success
- Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively
- Implement and optimize customer success processes to enhance efficiency and satisfaction
- Analyze customer data to derive insights and make data-driven decisions
- Collaborate with cross-functional teams to improve product and service offerings based on customer feedback
- Contribute to the development of customer success strategies and best practices
Qualifications:
- 3+ years of experience in customer success or related roles
- Bachelor’s degree in a related field (Engineering, Business, or similar)
- Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions
- Excellent communication and interpersonal skills
- Proven experience in customer success principles and practices
- Ability to work in a fast-paced, dynamic startup environment
- Proficiency in customer relationship management (CRM) tools and data analysis software
What We Offer:
- Opportunity to play a key role in a rapidly growing startup
- Exposure to cutting-edge AI and SEO technologies
- Collaborative work environment with a focus on innovation
- Competitive salary and benefits package
- Professional growth and development opportunities
- If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!
This job is no longer accepting applications
See open jobs at Gushwork.See open jobs similar to "Customer Success Manager" B Capital.