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Program Manager

Gushwork

Gushwork

Operations
Bengaluru, Karnataka, India
Posted on Friday, July 5, 2024

Role Description

We are seeking a dynamic and analytical Program Manager to join our team in Bengaluru. This is a full-time, on-site role that will play a crucial part in implementing our processes and working directly with customers. As a Program Manager, you will be responsible for executing operational strategies, managing customer relationships, and ensuring the smooth delivery of our services.

Key Responsibilities:

  • Work closely with customers to understand their needs and ensure successful delivery of our services
  • Monitor project progress, identify potential issues, and raise alerts when necessary
  • Implement and optimize operational processes to enhance efficiency and customer satisfaction
  • Analyze data to derive insights and make data-driven decisions
  • Collaborate with cross-functional teams to improve product and service offerings
  • Contribute to the development of customer success strategies

Qualifications:

  • 0-2 years of relevant work experience
  • Bachelor's degree in a related field (Engineering, Business, or similar)
  • Strong analytical skills with the ability to interpret data and draw meaningful conclusions
  • Excellent communication and interpersonal skills
  • Experience in product operations is a plus
  • Knowledge of customer success principles and practices is highly desirable
  • Ability to work in a fast-paced, dynamic startup environment
  • Proficiency in project management tools and data analysis software

What We Offer:

  • Opportunity to play a key role in a rapidly growing startup
  • Exposure to cutting-edge AI and SEO technologies
  • Collaborative work environment with a focus on innovation
  • Competitive salary and benefits package
  • Professional growth and development opportunities

If you're passionate about operational excellence, customer success, and have a data-driven mindset, we'd love to hear from you!