Account Service Manager, Taiwan
Geekplus Technology
Geekplus is a global leader in mobile robotics technologies, providing innovative solutions for order fulfilment. With over 1,000 industry leaders using our systems, we deliver flexible, reliable, and efficient automation for warehouses and supply chains. Founded in 2015, Geekplus has more than 1,500 employees and offices worldwide, including in the US, Germany, the UK, Japan, South Korea, Mainland China, Hong Kong SAR, and Singapore.
------------------------------
We are looking for an Account Service Manager to join our team. Are you someone who is driven by curiosity, and craves a good challenge? Join us now and be part of this exciting adventure!
What you have to do
- Develop and implement after-sales strategies tailored to key clients, ensuring all activities are executed efficiently and effectively. Follow up with clients to gauge satisfaction and address any issues
- Build, sustain, and manage relationships with clients at all levels, from operational staff to senior management. Foster trust and loyalty through regular engagement and proactive communication
- Organize and lead regular meetings with internal teams to ensure client needs are met in a timely manner. Act as the main point of contact for clients regarding service delivery
- Address client complaints and inquiries promptly. Divert complex cases to relevant functional teams, ensuring clients receive timely updates and resolutions. Prepare comprehensive service reports for clients
- Regularly assess current operations, identifying areas for improvement to enhance efficiency and effectiveness. Implement changes to ensure smooth operation and superior client service
- Maintain constant and clear communication with distributors, service partners, and clients. Ensure all stakeholders are informed about service updates, changes, and any relevant issues
What you need to have
- Bachelor's degree in Logistics and Supply Chain Management, Engineering, or a related field
- 3+ years of experience in after-sales customer support or corporate account management. Experience in logistics, 3PL, or robotic automation is a distinct advantage
- Strong spoken and written communication skills in English and Mandarin
- Familiarity with software and hardware development lifecycles, and proficiency in the Microsoft Office suite
- Strong attention to detail and exceptional organizational skills, with a flexible, open-minded approach for effective collaboration and adaptability
- Strong interpersonal skills with a customer-centric mindset. Ability to manage multiple priorities effectively under pressure
------------------------------
If your qualifications, experience, and aspirations match our requirements, please send your resume with your current and expected salary to us. All information and materials submitted to Geek+ will remain strictly confidential and will be treated for recruitment purposes only. Only shortlisted candidates will be notified.