Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

About the Role:

We’re looking for a Senior Web Developer to join the Front marketing team to manage, build and optimize Front.com. You will have ownership of our website technology stack to optimize and improve it, creating best-in-class customer experiences for new leads and existing customers. You will take charge of continually optimizing our publicly-facing pages based on business data and internal needs while advocating for modern technical solutions / enhancements to help scale our existing processes.

What will you be doing?

Own front-end web development projects from scoping through implementation and optimization.
Partner closely with our additional members of our marketing, design, and content and teams as a technical stakeholder to influence and drive project outcomes.
Redesign web pages and update existing sites based on high-fidelity designs.
QA and troubleshoot website Ul, performance issues and bugs when they arise.
Support design and development of a/b tests and other website optimization efforts.
Follow and communicate industry best practices on web development such as accessibility, website performance and site architecture.
Support website sprint management with scoping, setting stakeholder expectation and proactively communicating potential risks/delays.

What skills & experience do you need?

At least 4 years of front-end web design & development experience developing and deploying changes across high traffic, public-facing websites.
Fully fluent in spoken/written English.
Programming Languages: HTML, CSS, JavaScript, Typescript
Specialized experience building websites and/or web apps in React/Next.js
Experience working in CMS systems such as WordPress, Craft, Contentful, etc.
Experience with debugging and QA in staging and production
A history of deploying well-documented changes with Git

Experience Working Within Multiple CSS Design Frameworks
References to Tailwind CSS, Material UI, Chakra, etc.

Public Website Portfolio
- A portfolio website with example projects or presentations in lieu of a public website.

Previous Webmaster / Individual Contributor Experience
- Ideal candidates will have experience running websites (webmaster)
- Experience being the primary single developer or working in small teams (3-5 developers)

Experience Building Websites And Components
Significant experience building new website designs from Figma, Sketch files
Experience with atomic design and managing design systems with tools like Storybook

Experience Working With Forms and Validation
Experience building and debugging input forms, multi-step checkouts or signups

What we offer

Competitive salary
Focus Fridays - learn more here!
Wellness Days - Fronteers get an additional day off on months with no holidays
Holiday Break - Our offices are closed from Christmas to New Year's Day

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

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