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Sales Enablement Manager



Sales & Business Development
Chicago, IL, USA
Posted on Tuesday, July 9, 2024

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

As the Sales Enablement Lead, you will lead the strategy, development, execution, and measurement of go-to-market (GTM) enablement programs to strengthen our global Sales team. You will partner directly with Sales Leadership and other internal key stakeholders (e.g., Marketing, Product, etc.) to establish onboarding and ongoing sales training programs, formalize a sales readiness progression, and design and execute strategic initiatives that yield improved revenue productivity across the team. You will drive key initiatives to ensure managers and representatives achieve individual, team, and regional goals and quotas, while ensuring that sales productivity efforts are designed to scale.

What will you be doing?

  • Sales Productivity: Partner with Sales Leadership to identify productivity gaps and prioritize key initiatives for the global Sales team.

  • Product Enablement: Work with Product and Marketing teams to ensure the Sales team is well-equipped with the latest product releases and GTM messaging.

  • Performance Measurement: Collaborate with Sales Operations to measure and improve sales performance.

  • Resource Development: Equip the GTM team with world-class resources such as battle cards, playbooks, and sales collateral.

  • Onboarding: Partner with Sales managers to efficiently and effectively ramp new sales hires across various roles and geographies.

  • Vendor Management: Explore and manage vendor relationships for productivity tools and training programs that enhance Sales team efficiency and effectiveness.

  • Cross-Functional Collaboration: Partner with Sales, Solutions, Success leaders, and Marketing to democratize knowledge to the sales team.

What skills and experience do you need?

  • Sales Experience: 3+ years in sales or sales effectiveness roles. Strong preference for experience in a fast-growing SaaS startup environment. Deep understanding of sales plays, processes, and methodologies.

  • Organization and Execution: Strong project management skills, able to hit milestones and drive results.

  • Change Management: Experience with change management and a passion for helping others succeed in sales.

  • Poise: Engaging and capable of delivering inspirational and motivational training sessions and hosting events.

  • Collaboration: Ability to build strong relationships with internal partners and effectively engage with Senior Leadership.

This position is hybrid, expected to be in our Chicago office on Tuesdays and Thursdays.

What we offer

  • Competitive salary

  • Equity (we are post-series D & backed by some of the best VCs in the US)

  • Private health insurance, including plan options at no cost to employees

  • Focus Fridays - learn more here!

  • Flexibility to work from home 3 days/week (unless posted as a full-remote role)

  • Mental health support with Workplace Options

  • Family planning support with Maven

  • $100 per month Lifestyle Stipend to spend on fitness and other activities

  • Wellness Days - Fronteers get an additional day off on months with no holidays

  • Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.