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Partner Marketing Manager



Marketing & Communications, Sales & Business Development
United States · Remote
Posted on Wednesday, July 3, 2024

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We’re looking for our first Partner Marketing Manager to build and manage our growing partner marketing programs and to support future partner launches and marketing opportunities. You’ll craft impactful partner marketing strategies and own the tactical execution of the campaigns supported by the broader marketing organization. You’ll build deep relationships with our partners across a breadth of industries including Logistics, Travel, Tech, Financial Services, and more. This role will report into the Solutions Product Marketing team and will partner closely with the Marketing team, the GTM leadership team, and the Developer Platform Product Manager.

What will you be doing?

  • Serve as the go-to person for our partner marketing efforts and collaborate with the growth marketing team to execute on partner marketing campaigns including events, webinars, social, and other channels

  • Create a partner marketing playbook that codifies cross-functional marketing support provided to our partners and maintain a partner marketing calendar for internal visibility

  • Develop and partner with the content team on key assets like customer case studies, co-branded ebooks and webinars

  • Join discussions with potential partners, discuss the value of partnering with Front, and build strong co-marketing relationships that drive revenue

  • Form a point of view on top partner candidates with an emphasis on expected marketing ROI including brand awareness and pipeline generation

  • Build and maintain partner enablement materials like pitch decks, one pagers, and email message templates

What skills & experience do you need?

  • 4+ years of overall work experience, with a minimum of 3 years of experience in partner marketing, product marketing or growth marketing, ideally within B2B SaaS

  • A proven ability to execute partner marketing programs that drive revenue and increase brand awareness across verticals

  • A strong collaborator, both internally and externally, with experience fostering strong relationships with strategic partners and GTM stakeholders

  • A skilled writer and communicator who can make complex concepts accessible and loves helping customers and partners understand the value of Front

  • An organized, structured thinker who manages projects efficiently to successful outcomes while empathetically driving alignment with cross-functional partners

  • A keen attention to detail and quality with high standards for the work you deliver

  • A big plus, but not required: experience with and passion for the customer experience software space

This is a remote full-time position with a compensation range of $108,100 - $137,900 yearly. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information.

What we offer

  • Competitive salary

  • Equity (we are post-series D & backed by some of the best VCs in the US)

  • Private health insurance, including plan options at no cost to employees

  • Focus Fridays - learn more here!

  • Flexibility to work from home 3 days/week (unless posted as a full-remote role)

  • Mental health support with Workplace Options

  • Family planning support with Maven

  • $100 per month Lifestyle Stipend to spend on fitness and other activities

  • Wellness Days - Fronteers get an additional day off on months with no holidays

  • Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.