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Senior Manager, Consumer Risk



Nairobi, Kenya
Posted on Friday, June 7, 2024

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The Role: Flutterwave is looking for a Senior Manager, Consumer Risk, who will be a key leader responsible for managing the buyer risk function. Your role will involve developing and implementing robust risk management strategies, collaborating with cross-functional teams, and ensuring the security and integrity of buyer transactions.

Responsibilities include but are not limited to:

  • Analyze large data sets and collaborate with the team to identify patterns and anomalies indicative of potential risks.
  • Understand technical background of Flutterwave’s product and implement a detail-oriented approach to identify and rectify potential gaps posing risks to the company or its customers.
  • Balance risk mitigation with user experience to support healthy growth of the business.
  • Develop and execute comprehensive risk management strategies to safeguard against potential financial and non-financial losses.
  • Establish and maintain risk management policies and procedures.
  • Work closely with cross-functional teams, including finance, legal, and technology, to integrate risk management practices into business processes.
  • Provide guidance and direction to team members in the execution of risk mitigation initiatives.
  • Oversee and enhance transaction monitoring systems to detect and prevent fraudulent activities.
  • Stay abreast of market trends, regulatory changes, and industry developments to anticipate and address emerging risks.

Required competency and skillset to be a waver:

  • Bachelor's degree in Finance, Business, or a related field; advanced degree or relevant certifications are a plus.
  • Proven 8+ years’ experience in buyer, consumer, fraud or similar field of risk management within the financial or fintech industry, with a track record of leadership and strategic thinking.
  • Experience extracting actionable insights from large data sets, applying a data-driven approach to business problems.
  • Proven track record of successfully detecting and mitigating various fraud modus operandi (MOs) within the payments or financial industry.
  • Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
  • Strong user focus and business acumen combined with risk mindset.
  • Ability to articulate complex risk-related concepts in a clear and understandable manner for non-risk team members.
  • Highly organized and detail-oriented with a commitment to accuracy and quality.
  • Ability to design and develop training programs for operations teams, ensuring they are well-equipped to handle buyer risk-related tasks.

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