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Manager, Investigations & Loss Prevention



Lekki, Nigeria
Posted on Saturday, April 13, 2024

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The Role: Flutterwave seeks a highly skilled and experienced Manager of Investigations and Loss Prevention to join our dynamic team. As the Investigation and Loss Prevention Manager at Flutterwave, you will safeguard our company's assets and reputation by effectively managing investigations into critical incidents, collaborating with law enforcement agencies, and implementing initiatives to prevent fraud. You will liaise between Flutterwave and law enforcement, providing evidence and delivering concise updates to our leadership team. Additionally, you will work closely with other divisions within the industry to coordinate recovery efforts, share information, and develop strategies to combat fraudulent activities.

Responsibilities include but are not limited to:

  • Investigation Management:
    • Lead and oversee investigations into critical incidents, including law enforcement inquiries, fraud claims, security breaches, and other illicit activities.
    • Gather evidence, interview, and analyze data to identify root causes and responsible parties.
    • Document findings, maintain accurate records, and prepare detailed reports for internal and external stakeholders.
  • Law Enforcement Liaison:
    • Serve as the primary point of contact between Flutterwave and law enforcement agencies.
    • Coordinate with law enforcement officials to provide evidence, facilitate investigations, and support legal proceedings.
    • Maintain open communication channels and establish productive relationships with relevant authorities.
  • Leadership Reporting:
    • Provide clear, concise updates to the company's leadership team regarding ongoing investigations, significant findings, and potential risks.
    • Present recommendations for corrective actions and risk mitigation strategies to minimize future incidents.
  • Collaboration and Information Sharing:
    • Collaborate with other divisions within the industry to share best practices, exchange information on emerging threats, and coordinate efforts to combat fraud.
    • Participate in industry working groups, forums, and initiatives focused on fraud prevention and cybersecurity.
  • Fraud Prevention Initiatives:
    • Develop and implement proactive measures to prevent fraud, including enhancing internal controls, deploying fraud detection technologies, and implementing employee training programs.
    • Continuously improve fraud prevention strategies by staying informed on industry trends, regulatory developments, and emerging threats.
  • Developing Recovery Strategies:
    • Develop and implement strategies to maximize the recovery of delinquent or defaulted debts while minimizing financial losses.
    • This includes assessing customer risk profiles, determining the appropriate recovery approaches, and prioritizing accounts based on recovery potential.
  • Collection Operations:
    • Oversee debt collection operations, including in-house collection teams or third-party collection agencies.
    • Develop and implement collection strategies, policies, and procedures to optimize collection efforts and achieve recovery targets.
  • Recovery Analytics and Reporting:
    • Utilize data analytics and reporting tools to track recovery performance, analyze delinquency and recovery rate trends, and identify improvement opportunities.
    • Prepare regular reports and updates for senior management on the effectiveness of credit risk recovery efforts and the status of outstanding debts.
  • Frequent Travel:
    • Conduct frequent travel to collaborate with law enforcement agencies and support ongoing case efforts.
    • Some travel may require multiple overnight stays to facilitate effective coordination and communication.

Required competency and skillset to be a waver:

    • A bachelor's degree in criminology, law enforcement, business administration, or a related field is required. A law enforcement or military background is preferred.
    • A minimum of 6 years of experience with fraud detection techniques, forensic methodologies, financial recovery and legal requirements related to investigations is required.
    • Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely.
    • Demonstrated ability to build and maintain effective relationships with law enforcement agencies, regulatory authorities, and industry partners.
    • Analytical mindset with the ability to analyze data, identify patterns, and make data-driven decisions.
    • Strong leadership skills with the ability to influence and drive change across the organization.
    • Professional certifications such as Certified Anti-Money Laundering Specialist (CAMS) or Certified Fraud Examiner (CFE) are highly desirable.
    • Integrity and a commitment to uphold ethical standards.
    • Strong problem-solving and decision-making abilities.
    • Ability to handle sensitive information with discretion.
    • Adaptability and willingness to learn in a fast-paced environment.
    • Always willing to improve knowledge and skills.
    • Strong organizational and time-management skills.

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