Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The role: Flutterwave is looking for a Front Office Admin - Senegal who will act as the point of contact for all employees, guests, providing administrative support and managing their queries.

We are not a one size fits all organization, and we are proud of our close-knit, diverse team. We’re looking for people who can bring their unique perspectives to this role.

What does this role look like:

Front Office Management

Be the frontline of the company and take complete ownership of the front desk functions
Welcome and receive guests in a friendly and respectful manner always
Have a good knowledge about the operational workings of Flutterwave and be able to provide 1st level support/assistance i.e customer service, product information, etc to customers and guests alike and escalate to appropriate persons where needed
Receive official documents and parcels and deliver it to the appropriate teams while keeping a tracking log schedule
Maintain a spreadsheet of all official documentation and follow up with relevant teams when actions are required
Maintain confidentiality with sensitive information and correspondence

Office Administration

Manage and oversee the procurement processes of offices supplies, maintain inventory of stock
Supervision of administrative staff (cleaning staff, security officers, ad-Hoc staff)
Key contact for office maintenance and repairs. Perform periodic spot checks to ensure the office is clean, hygienic and fit for purpose
Prepare weekly reports on expenses and office budgets as well as facility status
Maintain and update company databases
Organize a filing system for important and confidential company documents
Distribute and store correspondence (e.g., letters, emails and packages)
Work closely with the People Business Partners as regards offboarding (managing the process of company property retrievals as required)
Support with country initiatives as required/assigned
Provide overall administrative support to teams at Flutterwave
Any other duties assigned.

Experience and skills required to be successful in the role:

3-5 years of office management or similar, transferable experience
Very high ethical standards and integrity
Attention to detail and a go getter attitude to manage the office end-to-end
Extremely organized and a real problem solver
Excellent interpersonal, written and verbal communication skills
Proficiency with MS Office (MS Excel and MS Word, specifically) and experience with HRIS
Good knowledge of generic office procedures and the ability to understand and further explain Flutterwave’s offerings.

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