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Process Excellence-CX

Fi Money

Fi Money

Bengaluru, Karnataka, India
Posted on Monday, July 4, 2022
About epiFi
Who we are: Simply put, a FinTech startup for digital natives. Our mission is to help our users demystify their finances, maximize their savings and spend intelligently. We are building a highly secure - hub- - a savings account that allows you to consolidate your finances in a single intuitive view.
Why you should work with us: We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking - impact and growth- . Our office is not just fun, it is human, nimble and business-like.
With rich experience in the world's leading tech companies and banks, we deeply and equally understand both the - fin- and - tech- in fintech. Funded by leading global VCs, we- re in pursuit of a fantastic experience for both our consumers and colleagues.
Who are we looking for: Exceptional, innovative people! Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.

What will you be doing :

  • Collaborating with cross functional teams, stakeholders & management to deliver projects involving quantitative & qualitative analysis, process design and strategy, planning and automation.
  • Designing end-to-end processes to deliver the best-in-class experience for consumers across channels, products and features.
  • Actively identifying opportunities for product & process improvements and program manage their execution with different teams
  • Owning automation projects across different CX tools & platforms
  • Working closely with our content team to ensure our user communication is best-in-class!
  • Being the voice of the customer and actively engaging with teams on user feedback

You should apply if:

  • You have at least 3+ years of experience in Process Design or Process Excellence, preferably in Customer Experience/Support related functions. Prior experience in the fintech industry is a plus.
  • You believe that the best way to resolve any customer concern is analyze, probe and investigate on the reason for concern.
  • You have worked on projects with cross functional teams & stakeholders
  • You are digital & tech savvy with high proficiency in office applications, love backing your solutions/suggestions with data & decks/spreadsheets.
  • You have prior experience with chatbots - will be a huge plus for us :)

Working at Fi :

  • At Fi, you learn on the job. You’ll be surrounded by some very smart people from different backgrounds, who are happy to work with you to help you do your job better.
  • We don’t have a classic hierarchical structure full of red tapes and bureaucratic titles. You’re on a first-name basis with everyone from Day One. We’re all good at what we do, and we respect that.
  • Boundaries are respected. We don’t do WhatsApp or phone calls. Everything runs on Slack and GMeet, so you have your personal time and space away from your work laptop when you need it.
  • Fi is not a remote-work company. We believe in collaborating together in a physical office space. We are a young company with an evolving culture, and working in person with each other is key at this point. We are located in Bangalore.
  • We love to disagree respectfully. We work across functional boundaries, and nobody is too wise. This industry evolves every single day, and healthy debate is the only way to keep pace with change.