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Revenue Operations Manager

FalconX

FalconX

Operations
New York, USA
Posted on Tuesday, June 25, 2024

Who are we?

FalconX is the most advanced digital asset platform for institutions. We provide trade execution, credit & treasury management, prime offering and market making services. Given our global operations, industry-leading technology and deep liquidity, we have facilitated client transactions of $1 trillion in volume. Our products & services are regulated, compliant and trusted.

We are a team of engineers, product builders, institutional sales and trading leaders, operations experts, and business strategists. Our teammates have entrepreneurial experience and come from companies such as Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs. And, we embody our values: Think big; Drive bold outcomes; Be one team; Iterate with speed; and be an entrepreneur.

We prioritize learning. Outcomes are mission-critical, but we also believe that learning in success and in failure will drive our continued success. Our industry is emergent - there’s no shortage of experiments to get involved with and to continue growing and learning together.

Overview

We are seeking a Manager of Revenue Operations to elevate our Revenue Operations function to new heights. This role is pivotal in directing strategic initiatives and managing Salesforce operations while overseeing a team that includes a Salesforce Architect, a Salesforce Developer, and an SDR. In addition to Salesforce, this person can own the top-of-funnel GTM strategy and execution with respect to leading opportunities from inbound leads. The ideal candidate will have a well-developed background in Salesforce management and RevOps, including territory management, sales enablement, and project management. Additionally, have knowledge in or desire to drive business growth through lead management and engagement. This position will significantly impact FalconX's mission by actioning strategic decisions based on robust data analysis and best industry practice.
This role has opportunity to be a self-directed owner of the core Revenue Operations functions and serve as leader who engages autonomously with other Company senior leaders.

Key Role Responsibilities

Salesforce Management:

  • Oversee Salesforce Operations: this will account for 30-50% of your regular work.
  • Manage and mentor a Salesforce Architect and Salesforce Developer.
  • Ensure efficient handling of the Salesforce request backlog.
  • Manage and evolve robust system for intaking and prioritizing requests.
  • Serve as leader for cross-functional stakeholders who leverage Salesforce for their purposes - e.g., Compliance, Product
  • Manage the collaboration between Salesforce needs and rest of Revenue Function
  • Supervise the maintenance of Salesforce roles, profiles, public groups, and user licenses.
  • Manage systems licenses and contracts.
  • Own Salesforce training for Revenue function.
  • Manage the overall Salesforce administration and system architecture. This includes advising the system developers and architects on what task to complete and prioritize according to higher business needs and priorities.
  • This does not require you to have experience with programming.

Revenue Operations

  • Support Key Revenue Operations Projects: this will account for 50% of your daily work.
  • Revenue Function Operational and Organizational Model Strategy:
  • Set and manage sales territories.
  • Manage the rules of engagement for Revenue function individuals
  • Set and manage client facing teams' structures and operating models.
  • Understand broader problems and proactively advance towards solutions.
  • Team Support:
  • Support the revenue operations team in managing and running weekly performance reviews.
  • Assist with compensation modeling, quarterly revenue forecasting, and tracking weekly revenue attainment.
  • Contribute to onboarding execution and identify growth opportunities in our market.
  • Sales Enablement:
  • Collaborate with sales leaders to identify and address training needs.
  • Develop resources and tools to enhance sales productivity and efficiency.

Top-of-Funnel Growth

  • Support the top-funnel growth of the business: this will account for 10-30% of your regular work.
  • Lead Intake and Qualification:
  • Manage the SDR - ensure sufficient achievement of KPIs to drive top-of-funnel lead intake and qualification
  • Set, manage, and execute broader vision of SDR function
  • Marketing Support:
  • Work with Marketing to drive seamless top-of-funnel motion
  • Support Marketing's systems needs, ensuring smooth integration with Salesforce

Qualifications

  • Bachelor's degree
  • Extremely strong critical thinking skills and ability to deal with ambiguity.
  • Well-developed analytical skills with the ability to glean insights from data
  • Detail-oriented mindset with a focus on data accuracy and quality
  • Proven ability to manage and mentor team members
  • Exemplary communication and collaboration skills
  • Ability to influence and drive projects to completion without direct authority
  • Proactive and results-driven approach
  • Experience with Salesforce, including development and administration
  • Experience in RevOps, including territory management and sales enablement
This role provides a unique opportunity to make a significant impact on our business through strategic oversight and operational excellence in both Salesforce management and Revenue Operations. If you are a driven professional with an interest for leveraging data and technology to drive business success, we encourage you to apply.

Compensation

Base pay for this role is expected to be between $130,000-170,000 USD. This expected base pay range is based on information at the time this post was generated. This role will also be eligible for other forms of compensation such as a performance linked bonus, equity, and a competitive benefits package. Actual compensation for a successful candidate will be determined based on a number of factors such as skillset, experience, and qualifications.

Notice at Collection and Privacy Policy

Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.

Inclusivity Statement

FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!

As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.

FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at recruiting@falconx.io, if you need assistance with participating in the application process.