Business Analyst
Cloudwise
IT, Sales & Business Development
Singapore
Posted on Jul 1, 2025
About the Company
At Cloudwise, we offer tailored cloud-based solutions for digital enterprises across a range of industries. We provide tools and platforms to support our customer to optimize performance, business’s IT infrastructure and drive superior value to support sustainable digital transformation of enterprise businesses.
About the Role
We are seeking an experienced Business Analyst to identify business needs and translate them into functional requirements including but not limited to:
Key Responsibilities
- Understand and analyze customer requirements to deliver tailored solutions.
- Clearly communicate the value proposition of the company’s products and solutions.
- Design efficient and effective solutions that align with product capabilities and client needs.
- Provide guidance and solution design during critical project phases, ensuring smooth handover to the project management team for successful implementation.
- Ensure solution architecture, maintenance processes, and execution methods adhere to ITIL best practices.
- Gather insights, analyze operational and maintenance scenarios across industries to support pre-sales and product teams.
- Develop high-quality prototypes for customized requirements using tools like Axure or Sketch, ensuring adherence to design standards.
Qualifications, Skills & Experiences
- Bachelor's degree in computer science, IT or equivalent.
- Minimum 5 years of working experience in R&D, products, SA related positions.
- Must have ITSM implementation experience, ideally with ITIL certifications.
- Possesses a thorough understanding of the project management knowledge system and process, with strong capabilities in planning and risk management.
- Familiar with and experienced in using operation and maintenance products, including automation tools, log analysis tools, and monitoring tools.
- Fluent in both English and Mandarin as the role will be required to coordinate with team members from China. In-depth understanding of international market is preferred.
- This role is only available to applicants eligible to work in Singapore (Singapore Citizens/Permanent Residents)