Fully understand business and testing requirements, ensuring alignment between testing strategies and business objectives.
Independently design and execute test plans, test cases, and test strategies based on business needs.
Perform functional testing, performance testing, API testing, stability testing, and reliability testing to ensure the quality and usability of ITSM solutions.
Collaborate closely with Product Managers, Business Analysts, and development teams to clarify requirements and ensure business expectations are met.
Conduct risk assessments and provide quality insights to optimize business workflows and improve system reliability.
Deploy and maintain test environments efficiently, ensuring smooth testing operations.
Document test results, provide clear quality reports, and contribute to continuous improvement initiatives.

Requirements:

3+ years of experience in software testing or development, with a strong understanding of the software testing lifecycle and business impact of quality assurance.
Ability to analyze business processes and translate them into effective test scenarios.
Strong proficiency in functional testing, performance testing, API testing, stability testing, and reliability testing.
Hands-on automation testing experience is preferred.
Familiarity with IT Service Management (ITSM) processes and tools is a plus.
Proficiency in Linux commands and experience in setting up test environments.
Solid understanding of networking concepts and TCP/IP protocols.
Proficiency in Java and Python (preferred).
Strong communication and collaboration skills to work with business stakeholders and technical teams effectively.
Experience using defect tracking and test case management tools.