Quality Assurance Engineer
Cloudwise
We are seeking a detail-oriented and experienced Quality Assurance Specialist with a strong focus on the ServiceNow ITSM platform. The ideal candidate will be responsible for ensuring the quality, reliability, and performance of our ServiceNow solutions through rigorous testing and quality assurance practices. This role requires a deep understanding of ITSM processes, test automation, and collaboration with cross-functional teams to deliver high-quality, defect-free solutions.
Key Responsibilities:
• Develop and execute comprehensive test strategies, test plans, and test cases for ITSM modules, including Incident, Problem, Change, Service Catalog, and Knowledge Management.
• Manual & Automated Testing: Conduct manual and automated testing (functional, regression, integration, and user acceptance testing) to validate new features, enhancements, and bug fixes.
• Automated Test Framework (ATF): Utilize and maintain Automated Test Framework (ATF) to build, run, and manage automated test scripts.
• Defect Management: Identify, document, and track defects using a defect tracking system (e.g., Jira, Azure DevOps). Collaborate with developers and business analysts to ensure timely resolution and re-testing.
• Process Improvement: Continuously evaluate and improve quality assurance processes and methodologies to enhance efficiency and effectiveness.
• Collaboration: Work closely with Cloudwise developers, administrators, business analysts, and project managers to understand requirements, define test scenarios, and ensure quality throughout the development lifecycle.
• Reporting: Generate and present clear, concise test reports and metrics to stakeholders, providing insights into the quality of the ITSM platform.
• Upgrades & Releases: Participate in ITSM platform upgrades, patches, and new release testing to ensure minimal disruption to operations.
• Documentation: Maintain up-to-date documentation of test plans, test cases, and testing procedures.
Required Skills and Qualifications:
- 3 to 5 of proven experience in a Quality Assurance role, with a strong focus on testing enterprise applications. • Management (ITSM) modules.
- Experience with other modules like IT Operations Management (ITOM) or IT Asset Management (ITAM) is a plus.
- Testing Methodologies: Solid understanding of quality assurance and software development life cycle (SDLC) methodologies, including Agile and Waterfall.
- Automation: Hands-on experience with ServiceNow's Automated Test Framework (ATF) is a must.