Client Partner
Cialfo
Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!
About this Role
Manifest Global is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with the professionalism and finesse typically seen in white-glove service roles. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization.
This is a strategic role requiring a unique blend of client management, business acumen, and customer-centric service to ensure high satisfaction, retention, and account growth.
What You Will Be Doing
On a Day-to-Day Basis
- Driving Client Success
- Partner closely with high school stakeholders (counsellors, teachers, IT teams, and leadership) to understand their goals and ensure our solutions align with their desired outcomes.
- Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management, and other stakeholders.
- Monitor and analyse client engagement data to proactively identify opportunities for improving ROI and delivering measurable results.
- Ensuring Client Satisfaction and Delight
- Regularly conduct business reviews to assess progress, showcase impact, and gather feedback.
- Act as a trusted advisor by anticipating client needs and offering tailored solutions to drive retention and satisfaction.
- Client Support
- Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance, and engineering.
- Serve as the primary point of contact for high school clients, delivering fast and effective support.
- Maximizing Value and Expanding Relationships
- Encourage deeper adoption of our platform by highlighting new features that address evolving needs.
- Identify opportunities for account growth through client expansion into Manifest’s broader product and service offerings.
- Operational Efficiency
- Maintain accurate and up-to-date client records within the internal CRM system.
- Log all interactions and key actions in a timely and consistent manner.
- Lead, Strategize & Develop Regularly
- Providing World-Class Customer Experience.
- Deliver every client interaction with professionalism, empathy, and attention to detail.
- Go above and beyond expectations, recognizing milestones and offering thoughtful, personalized solutions.
- Handle complex challenges with calm, discretion, and client-first thinking.
- Build long-term, trust-based relationships that position us as a strategic partner.
- Cultivating Customer-Led Brand Advocacy
- Foster loyalty by delivering consistent value across the customer journey.
- Identify and support client advocates who are excited about our impact.
- Elevate their voice within the broader community and education ecosystem.
- Business Development
- Develop long-term client strategies to increase retention, expansion, and partnership value.
- Use data to create and execute growth plans that align with client goals.
- Present compelling proposals and strategic solutions with polish and credibility.
- Relationship Development
- Build strong relationships with senior stakeholders, including principals and school heads.
- Position us as the preferred platform and trusted partner among decision-makers.
- Collaboration with Product & Marketing
- Build compelling case studies and success stories that reflect the impact of our solutions.
- Actively share user feedback and insight with internal teams to support product development and iteration.
About You
- Qualifications
- A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field.
- Experience
- Familiarity with SaaS, EdTech, or technology solutions for B2B clients.
- Experience within the high school and/or higher education industry.
- 5+ years of success in customer success, client experience, account management, or strategic consulting.
- Proven track record of revenue growth and successful relationship management through strategic thinking, branding, and client enablement.
- Skills
- Consultative Approach: Ability to understand client goals and guide them toward strategic solutions.
- Attention to Detail: Anticipate client needs and deliver tailored, flawless experiences.
- Analytical Thinking: Strong grasp of data and how to use insights for business and client success.
- Efficient Communication: Clear, empathetic, and professional communicator across all levels.
- Qualities
- Professional Presence: Poised, confident, and articulate with excellent interpersonal skills.
- Emotional Intelligence: Attuned to subtle cues, empathetic, and solutions-focused.
- Discretion & Confidentiality: Trusted partner who manages sensitive information with integrity.
- Relationship-Centric: Invested in building long-term partnerships with a value-first mindset.
- Ambitious & Self-Driven: Motivated to innovate, improve, and grow in all aspects of your role.
You’re a Notch Above If You Have
- An MBA or equivalent postgraduate degree in marketing or business.
- Familiarity with high school counselling workflows and challenges.
- Experience engaging directly with C-level education stakeholders.
This role will be based in Vietnam.