Product Manager
Capital Rx
About Capital Rx
Capital Rx is a health technology company providing claim administration and technology solutions for carriers, health plans, TPAs, employer groups, and government entities. As a public benefit corporation, Capital Rx is executing its mission to materially reduce healthcare costs as a full-service PBM and through the deployment of Judi®, the company’s cloud-native enterprise health platform. Judi connects every aspect of the healthcare ecosystem in one efficient, scalable platform, servicing millions of members for Medicare, Medicaid, and commercial plans. Together with its clients, Capital Rx is reimagining the administration of benefits and rebuilding trust in healthcare.
Position Summary:
We are seeking a driven and detail-oriented candidate to join our team as a Solutions Architect. You’ll support the Product team and work cross-functionally to ensure successful client launches, provide ongoing client support and subject matter expertise, and contribute to efforts to drive scalable implementations. The Solutions Architect will be a primary touchpoint for Judi Care clients pre-sale and post-implementation to triage and manage technical issues and questions. This role is designed for someone with client-facing experience and who is excited about being a part of a product-led organization.
Position Responsibilities:
- Support prospect and client meetings as a product subject matter expert (SME), supporting product demos, articulating platform capabilities, and translating business needs into clear, technical implementation requirements and product solutions
- Support technical scoping and navigating complex technical questions during client meetings and sales calls
- Demonstrate diligence in scoping, documenting, and implementing clients onto our platform—ensuring accuracy, accountability, and alignment with platform capabilities and client intent
- Responsible for the success of Judi Care clients throughout the client lifecycle, from initial sales scoping and implementation through ongoing support and optimization, acting as a bridge between clients and internal development teams
- Lead client-facing implementation meetings and manage timelines to ensure successful launches
- Own client configuration setup within internal admin tools, ensuring accuracy and alignment with client intent
- Support configuration testing and contribute to QA and user acceptance testing (UAT) ahead of client launches
- Maintain documentation for implementation processes and workflows, product specs, and user guides for internal tools
- Identify opportunities to enhance scalability and efficiency through automation and product improvements
- Contribute to Judi Care product roadmap by identifying key customer needs
- Manage processes for gathering and reporting out on product feedback from clients to inform future product feature development opportunities
- Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Minimum Qualifications:
- 3+ years experience in client-facing roles such as implementation, customer success, or technical project coordination
- Experience with digital health or employer-sponsored insurance strongly preferred
- Strong organizational skills and attention to detail
- Excellent communication and collaboration skills with both technical and non-technical audiences
- Comfort working with technical teams and translating business needs into product requirements
- Proven track record of executing against client requirements and meeting deadlines in fast-paced environment
- Interest in hands-on product management and data experience
- Comfort working with internal tools or configuration systems, especially in a technical capacity where setup decisions impact product functionality or user experience
This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.