Buymed is Vietnam’s and Southeast Asia’s top healthtech company. We improve healthcare quality and access for practitioners, patients, and all other stakeholders (pharmaceutical producers, distributors, logistics providers, and pharmacists) in between by using transformational technology.

Job description

As a Technical Support Engineer, you will join the Tech department to improve the service level of a leading health-tech system in Vietnam & SEA.

Your responsibility contains, but is not limited to:

Receive user requests/issues feedback
Reproduce & troubleshooting simple issues/bugs
Report bugs to QC or let them reproduce complex issues
Follow & push developers to fix issues/bugs
Announce & respond to users when issues are solved
Work closely with Software Engineers, QCs, and BA to catch up on overall system status.
Propose UI/UX/technical/product improvement to the team to make the system better
Report weekly to Director about system status & tech support service level

Requirements

Aggressive: do anything to get things done, don’t be limited by the role & scope
Progressive mindset: want to do something big, want to change the world & people’s life
Product mindset: have product ownership, think/care/live with product life cycle
Open mindset: comfortable in expressing & communicating
Experience as a Software Engineer/ Product Owner/ QC Engineer for a minimum of 1 year
Understand how a website/mobile app works
Attention to detail & good problem-solving skills
Good English communication
Good sense of UX
Good at designing workflow

What we offer

Performance & salary review yearly
Paid social insurance based on full salary
PVI Insurance
Medical Checkup
15 days of annual leave
Parking allowance

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