At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.

As our Integration Solutions Architect, you will lead the configuration and optimization of integrations between our B2B SaaS platform and clients' accounting systems. This senior role will involve working directly with clients to address integration-related questions (with a focus on accounting), identifying and implementing enhancements, and collaborating with product and engineering teams to influence the product roadmap. The ideal candidate will have a strong background in accounting systems integrations, experience working with clients, and the ability to propose technical solutions that drive the success of integration projects.

Key Responsibilities:

Integration Configuration:

Lead the configuration of integrations between our SaaS platform and clients' accounting systems.
Ensure seamless integration of systems by managing setup, testing, and troubleshooting processes.
Provide expert-level assistance to clients, focusing on resolving accounting-related integration issues.
Proactively identify areas for improvement and optimization in existing integrations.

Client Engagement:

Serve as the main point of contact for clients' integration-related inquiries, especially those focused on accounting workflows.
Work with clients to understand their business needs and how the SaaS platform can integrate effectively with their accounting systems.
Provide guidance and training to clients on integration features and functionalities.
Manage customer escalations regarding integrations, ensuring timely resolution and communication with all stakeholders.

Solution Development & Roadmap Influence:

Analyze client feedback and identify potential enhancements to existing integrations.
Collaborate with the product and engineering teams to propose technical solutions for integration enhancements.
Work closely with product managers to prioritize integration enhancements and ensure they are added to the product roadmap.

Collaboration & Communication:

Act as a liaison between the client, implementation team, and engineering teams to ensure smooth integration deployment.
Document processes, configurations, and enhancement suggestions for future reference.
Provide internal enablement and training related to integrations to ensure that team members are well-versed in the integration processes and tools.
Communicate clearly and effectively with clients and internal teams to manage expectations and ensure project success.

Qualifications:

Education & Experience:

Bachelor’s degree in Computer Science, Information Technology, Accounting, or a related field.
5-7 years of experience in integration and/or software development roles, with a strong focus on accounting systems integrations.
Proven experience in a client-facing role within a B2B SaaS environment.

Technical Skills:

Expertise in integration technologies such as REST, SOAP, XML, JSON, SQL, etc.
Experience with IPaaS platforms like Workato, Dell Boomi, or similar.
Strong knowledge of accounting systems and ERP integrations.
Familiarity with cloud platforms (AWS, Azure, Google Cloud) and related integration strategies.
Ability to understand and communicate technical details effectively to non-technical stakeholders.

Soft Skills:

Excellent client-facing communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Leadership skills, with the ability to drive projects and manage multiple stakeholders.
Attention to detail, with a commitment to delivering high-quality integration solutions.

Preferred Qualifications:

Previous experience working with accounting systems or ERP platforms.
Certifications in integration technologies or IPaaS platforms.
Familiarity with Agile/Scrum development methodologies.

Working Conditions:

This role will require occasional travel to client sites, with travel expectations ranging from at least 25% up to 50%.
Ability to work in a dynamic environment and manage competing priorities.
Flexibility to work outside regular business hours to meet project deadlines, if required.

About BuildOps:

BuildOps is a fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. Leveraging the latest technology, we’re taking Commercial Specialty Contractors from the world of pen and paper to cloud-based, data-driven operations. Our leadership team has deep experience in both the Construction and SaaS technology industries, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful start-up exits.

BuildOps has more than doubled year-over-year while raising over $140 million in total funding (including a recent round in Feb 2024). Top-tier investors like Founders Fund, Siemens, B Capital Group (BCG's venture arm), 01 Advisors, and more have backed BuildOps! Also, Dick Costolo, former CEO of Twitter, just joined our board, adding to an impressive group of investors/advisors including former President of Salesforce, Gavin Patterson; CAA founder Michael Ovitz; NFL legend Joe Montana; former heavyweight champion Mike Tyson, and Boost Mobile CEO Stephen Stokols.

Forbes Magazine
“BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.”

TechCrunch
“The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.”

Crunchbase
In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.”

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