Manager, Contract Operations
Branch
At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.
We’re looking for a Manager, Contract Operations to lead our Order Management team in India. This is a player-coach role where you’ll be responsible for both doing the work and guiding a high-performing team. You’ll work cross-functionally with Legal, Deal Desk, Finance, Billing, and GTM Operations to ensure contract accuracy, system integrity, and scalable operational processes. You’ll also be trained directly by our Sr. Director of Business Operations to master the corner cases and intricacies of how Branch books deals.
We're seeking someone who is energized by the details, thrives in complex systems, and can lead with clarity and empathy — especially in a global, cross-cultural environment.
As a Manager, Contract Operations, you’ll get to:
- Lead and mentor a team of Contract & Order Management Specialists focused on contract processing and system accuracy.
- Own the review and execution of contracts, amendments, and order forms.
- Operate as a hands-on individual contributor, ensuring accuracy and compliance in Salesforce and NetSuite.
- Translate business needs into requirements and collaborate with cross-functional stakeholders to streamline processes.
- Perform audits, resolve data discrepancies, and proactively monitor exception reports.
- Support global teams (Sales, Finance, Legal, etc.) by resolving contract-related inquiries and escalations.
- Drive accuracy in account mapping, opportunity processing, billing support, and revenue recognition workflows.
- Contribute to strategic projects, including process redesigns, data migrations, and system upgrades.
You’ll be a good fit if you have:
- 6+ years of experience in Contract Operations, Order Management, Deal Desk, or Legal Ops.
- 2+ years of experience managing people, with a proven ability to coach, develop, and scale teams.
- Strong proficiency in Salesforce and NetSuite (or comparable CRM and ERP systems).
- Excellent written and verbal communication skills, especially when working with U.S.-based teams.
- Experience working with legal reviews, contract processes, and quoting systems.
- Deep attention to detail — accuracy and process discipline are core to your success.
- Comfort working in a fast-paced, collaborative environment with competing priorities.
- Ability to learn complex systems, retain edge-case logic, and apply business context.
Bonus if you have:
- Experience in a global SaaS or tech company.
- Familiarity with CPQ or digital signature platforms (e.g. Ironclad, DocuSign).
- Exposure to pricing operations, tier upgrades, or customer lifecycle management.
- Passion for improving business systems and making processes scale.
This role will be based at our Bangalore office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. This role does not qualify for visa sponsorship.
The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.
Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
A little bit about us:
Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.
Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.
Candidate Privacy Information:
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