Customer Support || WFO
Bhanzu
About the organization:
Bhanzu is a Math EdTech company that has recently raised seed funding from a reputed venture and is rapidly scaling across geographies with online live classes and games.
About the Founder & CEO - Neelakantha Bhanu
Neelakantha Bhanu Prakash is the world's fastest human calculator and India’s mental math Olympic Gold Medalist. Alongside holding four world records and 50 Limca book records, Mr.Bhanu is also a TEDx speaker and educator. He believes that the skill he has been gifted with can be passed on and taught using the right methodology and initiates in the same direction. Giving his vision of completely eradicating Math phobia a headstart Mr.Bhanu has led numerous projects for developing Arithmetic skills in students across the globe.
He has addressed audiences across 23 countries at the CommonWealth Conclaves, Future city Summits, ISB, IITs, and Multiple other global institutions and meets about the importance of Arithmetic learning in the overall development of a child.
Company Name - Bhanzu formerly (Exploring Infinities)
Website - https://www.bhanzu.com/
Working- 6 days
Mode- WFO
Job Description
Roles and Responsibilities:
1. Act as a single point of contact and be the face of Bhanzu support for the customers.
2. Respond to customer queries in a timely and accurate way, via phone, email or chat.
3. Proactive outbound calling to build rapport with the customers.
4. Identify customers’ needs and requirements and propose suitable solutions quickly and
efficiently by coordination with cross-functional teams.
5. Follow-up with customers to ensure their issues are resolved.
6. Build and maintain long-lasting relationships with existing customers.
7. Maintain a deep knowledge of company products and services.
Requirements:
1. Degree in management, marketing, communication, or a similar field.
2. Experience as a relationship manager, in customer service, or a similar role.
3. Proficiency in Microsoft Office, CRM software and use of ticketing systems.
4. Excellent written, verbal skills and interpersonal skills.
5. Good conflict resolution and problem-solving skills.
6. Ability to multi-task and display patience when handling tough cases.
Note :
1) Immediate joiners required
2) It's Individual contribution role