Bhanzu - Senior Operations Manager
Bhanzu
Operations
Bengaluru, Karnataka, India
Posted on Dec 16, 2024
We are seeking a dynamic and experienced Senior Operations Manager to oversee daily business operations and drive organizational efficiency.
This role requires a strategic thinker who can lead teams effectively, ensure seamless execution of business strategies, and contribute to business growth.
Key Responsibilities
(ref:iimjobs.com)
This role requires a strategic thinker who can lead teams effectively, ensure seamless execution of business strategies, and contribute to business growth.
Key Responsibilities
- Oversee and manage all daily operations to ensure efficiency and alignment with business objectives.
- Lead and manage team performance, fostering a high-performing and collaborative culture.
- Partner with leadership to develop and execute strategies for business growth.
- Monitor key operational metrics, including Customer Satisfaction (CSAT) and Net Promoter Score (NPS), and implement improvement strategies.
- Identify and resolve operational bottlenecks and drive process optimization initiatives.
- Collaborate with cross-functional teams to ensure alignment of operational goals with company objectives.
- Manage projects effectively, ensuring timely delivery and adherence to quality standards.
- Build and maintain strong relationships with stakeholders, both internal and external.
- Hands-on experience in improving CSAT and NPS metrics.
- Project management expertise with a track record of driving successful initiatives.
- Excellent communication and interpersonal skills.
- Strong analytical and decision-making abilities to address complex challenges.
- Exceptional organizational skills with the ability to multitask in a fast-paced environment.
- Collaborative mindset to work effectively with cross-functional teams and Bachelor's degree in Business Administration, Operations, or a related field.
- Master's degree is a plus.
(ref:iimjobs.com)