Work towards enhancing and building the organization's reputation by constantly measuring the effectiveness of your strategies.
Establish policies and procedures, systems, and standards that will avoid any negative impacts on the organization.
Development of Positive Content, and scheduled regular positive stories to build trust.
Engagement with the Audiences, based on positive attributes of the brand.
The ORM Executive is responsible for online content, tracking and analysis of reputation factors, and accounts for the successful management of the Brand's reputation.
Facilitate problem resolution along with other questions.
Consistently create an exceptional consumer experience with each contact via inbound / outbound posts/tweets/email.
Performing an in-depth audit of the information on the World Wide Web and ensuring the positive reputation of the Brand.
Continuously monitoring /Tracking the reputation of the brand on various outlets, e. g. social media, search engines, blogs, social communities, consumer forums, etc.
Regularly produce positive content for engagement with the audience.

Requirements

Social Listening.
Social CRM.
Have an understanding of search engine behavior, social media, forums, blogs, ratings, reviews, etc.
These are considered to be the most important and basic skills of a reputation manager.

This job was posted by Swati Kashyop from Bhanzu.