Senior Customer Success Architect
Auditoria.AI
IT, Sales & Business Development, Customer Service
Santa Clara, CA, USA
Posted on Mar 3, 2026
Senior Customer Success Architect
Santa Clara, CA • US • Hyderabad, India
Customer Success
Remote • Remote
Full-time
About Us
We're an AI-driven SaaS automation provider for corporate finance that automates back-office business processes involving tasks, analytics, and responses in Accounts Payable and Accounts Receivable. By leveraging natural language processing, artificial intelligence, and machine learning, based on proprietary small language models and commercial LLMs, Auditoria removes friction and repetition from mundane tasks while automating complex functions and providing real-time visibility into cash performance. Corporate finance and accounting teams use Auditoria to accelerate business value while minimizing heavy IT involvement, improving business resilience, lowering attrition, and accelerating business insights.
Founded in 2019 and backed by KPMG, Workday Ventures, Dell Technologies, Venrock, Innovius Capital, Sentinel Global, NeoTribe Ventures, Engineering Capital, and Firebolt Ventures, we build AI Team Mates that drive intelligent automation by combining fine-grained analytical orchestration of a company's typical financial and audit workflows with conversational AI, delivering rapid value to the finance/audit back office.
We've received numerous awards including:
- CBInsights Fintech 100 - 2025
- Global Excellence Awards - Best AI-Driven Finance Automation Platform - 2025 Winner
- Q3 2024 Constellation ShortList™ for AI-Driven Cognitive Applications for the fifth year in a row.
- The Gartner Emerging Tech Impact Radar: Artificial Intelligence Report 2024 named Auditoria as a sample vendor for Composite AI.
- Named a sample vendor for intelligent applications in finance in the Hype Cycle for Autonomous Accounting, 2024, the Hype Cycle for Finance AI and Advanced Analytics, 2024, and the Hype Cycle for the Future of Enterprise Applications, 2024 reports.
About the Role
We’re looking for a Senior Customer Success Architect (CSA) to be the technical lead and trusted advisor for our Premier-tier enterprise customers. You will design, optimize, and safeguard technical architectures that accelerate time-to-value, reduce operational risk, and maximize ROI from the Auditoria.AI platform.
In partnership with the Senior Customer Success Executive (CSE), you will own technical success, ensuring secure, scalable, and compliant deployments that drive measurable adoption, reduce high-severity incidents, close knowledge gaps, and directly contribute to Net Revenue Retention.
Key Responsibilities
Premier Success Technical Leadership
- Serve as the designated technical owner for Premier accounts, delivering all architecture and technical services defined in the Premier Success plan.
- Conduct proactive system health checks and performance reviews; provide prioritized optimization plans with measurable impact to drive adoption.
- Lead quarterly architecture and configuration reviews to ensure ongoing alignment between business objectives and technical execution.
Solution Architecture & Design
- Collaborate with customer IT, security, and finance teams to design and maintain end-to-end architectures integrating Auditoria.AI into enterprise ecosystems.
- Provide clear, actionable guidance on configuration, change management, feature enablement, and compliance (PCI DSS, SOC 2, GDPR) post hypercare.
- Produce and maintain architecture diagrams, integration designs, technical success plans, and best-practice documentation.
Implementation & Optimization
- Support complex integrations and post-hypercare optimization to ensure stable, high-performance adoption.
- Partner with Professional Services for seamless handoff from deployment to ongoing technical success.
- Maintain secure, compliant, and performant customer environments in both sandbox and production.
Cross-Functional Collaboration
- Partner with the CSE, owning relationships, renewals, and expansion; CSA owns technical health, architecture, and optimization.
- Collaborate with Product, Engineering, and Support to resolve escalations, influence the roadmap, and embed customer-driven improvements.
- Contribute technical content to playbooks, training materials, and enablement programs.
Qualifications
- 7+ years in a technical customer-facing role (Solutions Architect, Technical Account Manager, Implementation Consultant) in B2B SaaS, preferably fintech.
- Deep knowledge of enterprise IT systems (email, identity management), ERPs, finance data flows, and compliance frameworks.
- Strong expertise in SaaS architecture and cloud platforms (AWS, Azure, GCP).
- Ability to simplify complex technical concepts for executives and non-technical audiences.
- Proven track record using data-driven insights to improve adoption, reduce incidents, and accelerate ROI.
- Must be currently authorized to work in the United States without employer sponsorship if living in the United States, as we are unable to sponsor or transfer visas for this position.
- Remote candidates in the United States or near Hyderabad, India will be considered.
Benefits & Perks
- Competitive compensation package
- Early-stage equity options
- Comprehensive health and medical benefits
- Generous PTO policy
- Flexible work environment
- Opportunity to shape the future of AI in enterprise finance
- Collaborative, innovation-driven culture
Auditoria.AI is an equal opportunity employer committed to building a diverse and inclusive team. We welcome candidates of all backgrounds passionate about combining cutting-edge AI with practical business solutions.
Please no third party recruitment agencies/vendors at this time, thank you.
Req ID: R15