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Customer Success Manager (reactive support)

Arta Finance

Arta Finance

Software Engineering, Customer Service, Sales & Business Development
Singapore
Posted on Wednesday, June 5, 2024

About Arta

At Arta Finance, we are product builders, machine learning researchers, finance professionals and business leaders determined to create a better way to manage our financial lives. The future of finance is technology—relentlessly user-focused, elegant, bordering-on-magical technology. We are driven by the opportunity to apply deep tech to help people enjoy more successful financial lives. And we believe we can have fun doing it.

If you’re someone who has wondered whether your money is working as hard as you are, or if you’ve ever thought that there must be a better way to set and work toward your goals, we want to hear from you.

The Role

We are looking for a seasoned Customer Success team member to help continue building the function at Arta Finance. You’ll be developing customer relationships, working with product, eng, marketing, and design colleagues to increase the value we deliver to customers, improving our business scalability, and playing an important role in our customer operations.

As a company, we’ll win when our customers win. You will play a role in making that happen. The ideal candidate will have at least 2 years interacting directly with customers at a financial services firm, excellent communication skills, and a track record of removing barriers to customer adoption. You are driven, curious, and deeply passionate about ensuring our customers are successful with Arta Finance.

What You Will Do

  • Assisting members through account onboarding, including reviewing compliance requirements and requesting additional information and documentation from members.

  • Guiding members through various account-related processes while maintaining a high degree of attention to detail and operational accuracy.

  • Hosting member welcome calls to introduce Arta and the platform to new members.

  • Act as the first line of support for member inquiries and technical issues.

  • Facilitating connections between members and Arta's network of experts in insurance, taxes, estate planning, and investment advisory, ensuring a seamless and enriching experience.

  • Working closely with internal teams—including Operations, Support, and Product—to provide feedback and insights from members, helping shape and refine our offerings to meet their evolving needs.

  • Assisting members in accessing services within our Family Office network, from initial inquiry and requirement gathering to completing and submitting necessary documentation on their behalf.

  • Contributing to the continuous improvement of internal systems and tools used for managing member interactions and communications.

  • Developing and maintaining trusting relationships with members, becoming a key driver in their long-term success and satisfaction with Arta Finance.

Who You Are

  • You have 2+ years of experience interacting directly with customers at a financial services firm

  • You have repeatedly built successful relationships with customers throughout your career

  • You operate effectively in a highly dynamic and fast-paced environment

  • You have experience in the fraud and AML environment

  • Past people management experience is a plus

  • You have exceptional organizational, operational and analytical skills

  • Communication is one of your most salient strengths. You are proactive, clear, and compelling in your written and oral communication

  • You are passionate and enthusiastic about helping people!

  • A genuine interest in personal finance, investing, and technology, coupled with a desire to continuously learn and grow within a dynamic and innovative environment.

  • A collaborative spirit, ready to work closely with team members across the organization to achieve shared goals and drive growth.

  • You are located in Singapore, and you can work from the office 3+ days per week

What We Offer

  • Robust health insurance offering for you and your family

  • 20 weeks of parental leave

  • 15 days PTO annually plus national and company holidays

  • Up to SG$75 per month reimbursement for internet

  • SG$100 per month for wellness stipend