Customer Success Engineer
Alphalife Sciences| Ai Powered Clinical Research Platform
Sales & Business Development, Customer Service
New Jersey, USA
Posted on Sep 21, 2025
About the Role AlphaLife Sciences is looking for a Customer Success Engineer to help our clients successfully adopt our SaaS solution. You’ll combine technical skills with client-facing project support, ensuring our software meets customer workflows and business needs.
What You’ll Do
- Collaborate directly with clients to understand requirements and deliver our SaaS solution accordingly.
- Do some programming in complex configuration or to automate repetitive tasks.
- Assist with data migration, system integrations and validations.
- Provide user training and on-going customer support.
- Troubleshoot technical problems and escalate if needed.
- Documentation of solutions, configurations, and best practices.
What We’re Looking For
- 1–5 years experience in customer success, implementation, or technical consulting, ideally in SaaS or software deployment.
- Technical aptitude with system configuration and process automation.
- Basic coding or scripting skills (Python, SQL, JavaScript, or similar).
- Excellent communication skills; able to explain technical solutions to non-technical users.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related fields.
- Authorized to work in the U.S. without visa sponsorship.
Nice to Have
- Experience in life sciences, clinical trials, or healthcare software.
- Knowledge of industry standards like SDTM, ADAM, etc.
- Experience in configuration or programming in Medidata Rave, Veeva, or industry systems alike.
- Familiar with cloud-based SaaS platforms and deployment methodologies.