Enterprise Technical Lead
Aetion
Datavant is a rapidly growing healthcare technology company with a mission to connect the world’s health data. By eliminating data silos in the healthcare industry, we aim to unlock opportunities to accelerate clinical data exchange, medical research, and help organisations design better ways to facilitate access, affordability, and quality of care leading to better patient outcomes.
By joining Datavant today, you’re stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We look for people who are smart, nice and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.
Perks of joining our team:
Work-life Balance
- 25 vacation days
- Flexible start and end of working day
- Flexible in-office work commitment
Benefits
- Daily in-office lunch stipend and a fully stocked kitchen
- Comprehensive private health coverage w/ out-of-network reimbursement options
Learning & Development
- Commitment to professional development opportunities
- Employee-led initiatives including annual company-wide innovation day & DEI resource groups
- Peer & company recognition programs
- Monthly educational lunch & learn
DESCRIPTION:
We are seeking a highly motivated and dedicated Enterprise Technical Lead (ETL) to join our team. As an ETL, you will own the technical success for our largest customers, providing exceptional technical service and product delivery. You will play a crucial role in ensuring the growth of these customers, ensuring they are delighted with our products.
You will:
- Own end-to-end product and technical delivery of the Datavant Connect and Aetion Evidence Platform product suites
- Deeply understand our customers’ systems and workflows and how they use Datavant to achieve their business needs and goals
- Provide exceptional client service and support, constantly considering ways we could better serve our customers through new features, use cases, training, and products
- Partner closely with Customer Success, Privacy Solutions, Science, Go to Market, Product, and Engineering teams to not only drive customer projects forward but also to address customer feedback and improve customers’ experience with our products and services
- Identify and support automation of repeatable implementations and customer support processes, ensuring outputs are measurable and reportable
- Actively listen to customers, understand their needs, and empathize with their concerns and feedback.
QUALIFICATIONS*:
Required Qualifications
- Bachelor’s degree in Sciences, Public Health, Engineering, or a related analytic field.
- 3+ years of customer-facing technical experience, preferably supporting or implementing SaaS platforms.
- Team-first mindset: you work well as part of a collaborative team, as well as independently. No job is too big or too small for you, and you are excited to roll up your sleeves and pitch in where needed. You work well under pressure in a fast-paced, changing environment, especially when faced with ambiguity.
- Problem-solving skills: you are technically curious, resourceful, and get excited when confronted with a new technical problem to dig into.
- Attention to detail: you are meticulous, thorough, and reliable. Your solutions are technically sound and relevant, building trust with customers and ensuring operational consistency.
- Expert communicator: You have excellent verbal and written communication skills in English to facilitate clear and easy to follow explanations, cross-functional collaboration, drive customer projects forward, and effectively advocate for customer needs within the organization.
- Dedicated customer service mindset: You love working with customers, helping them, and have excellent customer service instincts and judgment.
- Excellent organizational abilities: You are highly organized and effortlessly balance multiple projects and priorities simultaneously with systematic follow-up and responsiveness to customer and internal needs, while keeping an eye out for process improvements and gaps.
- (Bonus) Familiarity with or interest in epidemiology, public health research, and/or biostatistics.
We are committed to building a diverse team of Datavanters who are smart, nice, and get things done where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process.