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Sr. Program Manager



Software Engineering, Operations
Costa Rica · Remote
Posted on Tuesday, July 9, 2024

Our Mission:

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

We want 6sense to be the best chapter of your career.

At 6sense, Program Managers are responsible for strategizing, implementing, and maintaining cross-functional initiatives that advance our organizational objectives. In this role, you will be responsible for managing program and project teams for optimal ROI, as well as coordinating and overseeing the implementation and adoption of PMO methodologies and process.

Overseeing multiple project teams, you’ll promote organizational standards of client satisfaction, quality, and performance, manage budget and funding channels for maximum productivity and ensure program and team goals are achieved.

You will have a proven ability to strategize, prioritize, and implement high-level and multifaceted programs. With a strong talent for project coordination and delegation in a fast paced, dynamic company culture, you will thrive on challenges. Ultimately, the right candidate is motivated by the desire to optimize productivity and nurture program success from inception to completion.

Responsibilities & Accountabilities

  • Achieve a partnership with the business to leverage their strategic goals and jointly develop a program management approach that delivers incremental value by scoping and timing program delivery in line with those goals
  • Align with program sponsor, stakeholders, business analysts, architects and other program team members to plan and develop scope, deliverables, required resources, work plan, budget, contingencies, and timing for new initiatives
  • Identify key requirements needed from cross-functional teams and external vendors
  • Incorporate key business and technology standards into program planning to ensure integrity, performance, and security
  • Work with other program and project managers to identify risks, manage resource conflicts, and identify opportunities across multiple projects within the team
  • Analyze, evaluate, and overcome program risks, and produce program reports/status for management and stakeholders
  • Develop and manage budget for programs and be accountable for delivering against established business goals/OKR’s
  • Approach program issues, problems and risks proactively. If something goes awry outside your area of expertise, be resourceful in identifying and working with experts to help fix it

Performance Measurement

  • Overall Program Success Rates
    • Delivering programs on time, budget, meeting stakeholder standards
  • Budget Management
    • How well does the PM track the budget? Cost overrun prevention and efficient use of resources. Track varience between budget/actuals
  • Timeline Management/Adherence
    • How many programs are delivered on time?
  • Scope Management
    • Are programs delivered within the defined scope. Are changes tracked with a Change Control process?
  • Are Stakeholders Satisfied?
    • Leverage surveys, feedback sessions to gather input on PM performance to include communication, collaboration and meeting expectations

Educational and Experience Requirements

  • Exceptional leadership, time management, facilitation, and organizational skills
  • Ability to exercise judgment and composure in high-pressure situations
  • An approach to program/project management centered around frameworks that enable agile, rapid iteration and low-overhead methods of keeping customers informed
  • Flexibility and a sense of humor while managing teams with differing priorities
  • Excellent customer service skills; driven by developing strong partnerships with internal users and senior leadership
  • A track record of getting things done in complex internal environments with multiple stakeholder groups and competing priorities
  • Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics/OKR’s

Competencies and Behaviors

  • Communication and Interpersonal Skills (to include Active Listening, Stakeholder Management)
  • Commitment to Continuous Improvement
  • Leadership Skills (to include Decision-Making, Morivation and Conflict Resolution)
  • Strategic Thinking (to include Risk Management)
  • Planning and Organization (to include Program Planning and Time Management)
  • Problem Solving (to include Analytical Thinking, Adaptability and a Sense of Humor)
  • Stakeholder/Client Relationship Management
  • Results Orientation (to include Goal Achievement and Tracking Measurable Outcomes)

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.